Dental Treatment Coordinator

Job Opening: Dental Treatment Coordinator

About Smile Avenue Family Dentistry

Smile Avenue Family Dentistry is a dynamic and growing dental group based in Cypress, TX. Known for our comprehensive approach to dental care, we prioritize systems, accountability, and above all, exceptional patient care. Our commitment extends beyond treating teeth; we focus on fostering lasting relationships with our patients. The role of a Treatment Coordinator is pivotal in this process, acting as the core connector between our clinical teams and our valued patients. We are eager to welcome a dedicated Treatment Coordinator to enhance our team at our Cypress location.

This full-time position is geared towards a professional who embodies confidence, compassion, and a drive for results. As a Treatment Coordinator, you won’t just be joining a dental office; you'll be part of a team that values clear communication and patient satisfaction. This is not a remote job opportunity, allowing you to engage directly with patients and the dental team to facilitate outstanding dental care.

Duties and Responsibilities

• Attend comprehensive exams and assist in presenting treatment plans alongside the dentist, using patient-friendly language to ensure clarity and understanding.
• Display proficiency in presenting financial options to patients, including upfront payments, interest-free and extended financing options, encouraging informed and feasible decisions.
• Effectively communicate the value and urgency of recommended treatments, employing a no-pressure approach to enhance patient comfort and acceptance.
• Consistently follow up on unscheduled treatments and incomplete cases, ensuring no patient's treatment needs are overlooked.
• Meticulously manage and track all pending treatment plans, ensuring comprehensive care coordination and follow-through.
• Verify dental insurance benefits ahead of discussions about finances to provide patients with precise estimates and help them understand their benefits.
• Coordinate closely with the scheduling team to secure treatment appointments promptly, aiming for convenience and efficacy.
• Maintain and analyze personal case acceptance metrics, using these figures to guide performance improvements and meet scheduled production goals.
• Keep detailed and accurate records in the practice management software, adhering to HIPAA regulations to ensure patient data confidentiality and security.

Requirements

• Minimum of 1 year experience in dental front office activities or treatment coordination is essential.
• Demonstrable skills in presenting treatment plans and financial options confidently and effectively.
• Adequate knowledge of dental insurance, including PPO plans and familiarity with third-party financing options such as CareCredit or Sunbit.
• Proficiency in using dental practice management software systems, such as Dentrix or Eaglesoft, is required.
• Strong verbal communication and active listening skills are critical for success in this role.
• A patient-first approach and the capacity to professionally handle and overcome objections is a must.
• Highly organized and detail-oriented, with the ability to manage multiple treatment plans and cases efficiently.
• Accountability in meeting case acceptance and scheduled production targets, with a track record of measurable success in previous roles.

What We Offer

• Competitive hourly pay reflecting your experience and contributions to the team.
• Generous paid time off to support work-life balance.
• Paid holidays to ensure you have time to rest and rejuvenate.
• A structured and supportive practice environment built on robust systems and strong leadership.
• Opportunities for professional growth within our expanding multi-location organization.