Who We Are
Trenchless Today is a growing pipe rehabilitation company specializing in innovative infrastructure repair. We believe growth is about more than numbers—it’s about creating opportunities, developing our people, and continuously improving how we serve our customers.
Over the past several years, we’ve expanded our reach, refined our processes, and welcomed top talent, all while staying true to our core values. As we continue to grow, we’re looking for motivated, customer-focused professionals who want to build a career—not just take a job—and play an active role in shaping our future.
About the Role
As a Customer Engagement Representative, you are the voice of Trenchless Today and the first point of contact for our customers. This role goes beyond traditional customer service—you’ll build trust, educate customers about our services, and convert inbound inquiries into scheduled service appointments.
This position is ideal for someone who thrives on phone-based interaction, takes pride in providing an exceptional customer experience, and understands how strong communication directly impacts business success.
You’ll Thrive Here If You:
Take ownership and initiative—you identify issues and help solve them
Enjoy helping people and building rapport over the phone
Are reliable, ethical, and accountable in your work
Stay organized, manage time well, and adapt quickly
Are customer-focused and motivated by turning inquiries into scheduled service
Work well in a fast-paced, team-oriented environment
This Role May Not Be the Right Fit If:
You prefer quiet, isolated work with minimal interaction
You are uncomfortable using multiple digital tools and systems
You prefer rigid tasks with little flexibility or accountability
What You’ll Do:
Handle a high volume of inbound and outbound calls with professionalism and empathy
Engage customers by identifying their needs and explaining appropriate service options
Schedule service appointments accurately and efficiently
Build strong, trust-based relationships through clear and confident communication
Document customer interactions thoroughly using internal systems
Meet or exceed performance metrics, including appointment conversion and call handling goals
Collaborate with team members to improve customer experience and operational efficiency
Adapt to changing priorities and customer needs throughout the day
What Success Looks Like in This Role:
Customers feel heard, informed, and confident in choosing Trenchless Today
Consistent achievement of scheduling and performance targets
Accurate documentation and follow-through
Positive feedback from customers and internal teams
Dependable attendance and schedule adherence
What We’re Looking For:
Friendly, respectful, and professional communication style
At least 1 year of customer service, call center, or phone-based sales experience
Strong phone presence with excellent listening skills
Comfort navigating computer systems and learning new software quickly
Ability to type at least 40 WPM
Strong written and verbal communication skills
Solid reading comprehension and basic math ability
Ability to multitask and work with diverse customer personalities
Flexibility to work shifts between 7:00 AM – 5:00 PM, including weekends as needed
Willingness to assist with additional tasks as business needs evolve
Ability to pass a pre-employment drug test and background check
Must be legally authorized to work in the United States
Perks & Benefits:
Employer-paid Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off
Growth and promotion opportunities
Company swag and team bonding events
If you’re energized by helping customers, enjoy meaningful phone conversations, and want to grow with a company that values integrity, hustle, and heart—we’d love to hear from you.
Apply today and become part of the Trenchless Today team.
