Lead Operations. Drive Growth. Build High-Performance Teams.
About Us:
Trenchless Today is a national leader in no-dig pipe rehabilitation and diagnostic services, combining cutting-edge technology with a commitment to integrity, quality, and customer satisfaction. From residential and municipal projects to large-scale infrastructure rehabilitation, we’re redefining how communities maintain and restore their underground systems — without the mess or disruption of traditional digging.
Our success is driven by our people — dedicated professionals who take pride in their work, support one another, and deliver real solutions that make a difference. As we continue to grow, we’re strengthening our leadership team at our Headquarters in Albany, NY and are seeking an experienced, hands-on General Manager to help lead and support our expanding operations.
Position Overview:
As the General Manager (GM), you will work closely with ownership and regional leadership to provide strategic direction, operational oversight, and consistent support to field teams and regional managers across the organization. The GM is responsible for overseeing daily field operations, including managing crews, driving performance, ensuring a high level of customer satisfaction, and partnering with leadership to support growth and expansion across the region.
This role requires a hands-on, people-focused leader who can balance day-to-day operational execution with long-term business growth, financial accountability, and team development.
Key Responsibilities:
Oversee daily operations of the Albany branch, ensuring efficiency, quality, and safety across all projects
Lead, mentor, and support installation, diagnostic, and sales teams to meet company goals
Manage scheduling, job flow, and resource allocation for field and shop operations
Partner with ownership and regional leadership to develop and implement growth strategies and budgets
Track KPIs, project profitability, and customer satisfaction metrics
Drive business development efforts, supporting the sales team in building strong customer relationships
Ensure compliance with all safety, environmental, and company standards
Foster a positive, accountable, and collaborative team culture
Qualifications:
5+ years of leadership experience in construction, utilities, or trenchless rehabilitation preferred
Proven experience managing field-based teams and multi-department operations.
Strong financial acumen, including budgeting, forecasting, and P&L responsibility.
Demonstrated ability to oversee sales operations or revenue-generating teams.
Excellent leadership, communication, and decision-making skills.
Experience balancing hands-on operational leadership with strategic oversight.
Strong understanding of operational management, budgeting, and project coordination
Proven ability to lead field crews and office teams toward shared performance goals
Excellent communication, organization, and problem-solving skills
A hands-on leadership style — willing to step in and support crews when needed
Valid driver’s license and ability to travel as required
Preferred Experience:
Experience in trenchless rehabilitation, underground utilities, construction, or infrastructure services.
What We Offer:
Be part of a growing company with a strong mission and supportive leadership
Competitive pay, benefits, and performance-based incentives
Real career advancement potential within a national trenchless organization
Work that makes a visible impact on communities and infrastructure
Join Our Team
If you’re a results-driven leader ready to take ownership of operations and help scale a growing organization, we’d love to hear from you. Apply today to take the first step toward a future in trenchless technology.
