Job Posting for Front Reception

Cow Creek Band of Umpqua Tribe of Indians

Job Description

The Cow Creek Health & Wellness Center is pleased to announce an exciting full-time job opportunity within the Cow Creek Health & Wellness Center as a Front Receptionist. This position is integral to the daily operations of our facility and offers a dynamic work environment where you will be the first point of contact for our patients and visitors. This is not a remote job and requires the employee to be present at the health center for all designated working hours.

The Front Receptionist plays a pivotal role in managing the public’s perception of both the Health & Wellness Center and the Tribe. Responsibilities include providing excellent customer service, scheduling appointments, managing patient data, and ensuring smooth operations at the front desk. If you pride yourself on your professional demeanor and have a capability to handle varied office tasks efficiently, we encourage you to apply.

Duties and Responsibilities

• Working within a team environment, utilize medical office competencies, understand, and apply written and verbal procedures and instructions.
• Support medical teams through managing consults, referrals, case management, patient reminders, follow-ups, and additional projects as required.
• Obtains and enters patient demographics; updates insurance and patient information with each visit to maintain accuracy for billing and patient health information.
• Schedules patient appointments utilizing EHR and PMAS in coordination with team requirements and established scheduling guidelines and parameters.
• Perform clerical and support duties as assigned by Manager/Supervisor, assist staff with various tasks as assigned.
• Collects co-pays and balances as required by established policies. Understands and can apply payments to balances, while maintaining daily accounting log of patient payments.
• Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.
• Maintain a working knowledge of all programs offered by the Health & Wellness Center.
• Travel as required by job duties.

Requirements

• Must be able to commute to all clinic locations.
• High school diploma or GED, required.
• Two years Medical Office Experience preferred.
• Experience with scheduling referrals and consultation preferred.
• Strong working knowledge of office procedures, office equipment, word processing/computer experience and knowledge of government program rules and regulations.
• Proficient in Microsoft Office: Word, Excel, Outlook, and Power Point.
• Must demonstrate proven effective interpersonal communication skills.
• Demonstrate the ability to work effectively with staff, local agencies, and individuals from different cultural & ethnic backgrounds in a friendly and professional manner.