Job Posting: Receptionist (Medical & Behavioral Health)

Job Description

The Cow Creek Health & Wellness Center invites applications for a proactive and dedicated individual to fill the position of Receptionist at our Medical & Behavioral Health facilities. This crucial role serves as the linchpin for our day-to-day operations, providing exceptional support and service at the Cow Creek Health & Wellness Center. We are seeking a Receptionist who is committed to offering a smooth and efficient patient experience, ensuring that our core values of respect, professionalism, and confidentiality are upheld in every interaction.

This is a Full-Time opportunity crucial to our team's success, functioning as the first point of contact for our patients and visitors. Please note, this is not a remote job; the Receptionist will be required to be onsite at our various clinic locations to perform their duties effectively.

Duties and Responsibilities

• Greet and check-in patients and visitors in a warm, professional, and culturally respectful manner.
• Schedule, confirm, and manage patient appointments utilizing EHR and PMAS systems in coordination with clinical team requirements and established scheduling guidelines.
• Obtain and enter patient demographics; update insurance and patient information at each visit to ensure accuracy for billing and health records.
• Manage consults, referrals, case management coordination, patient reminders, and follow-ups.
• Answer phone calls and respond to emails promptly, direct inquiries to appropriate staff.
• Maintain accurate patient records, ensuring all required forms and documentation are completed efficiently.
• Verify insurance coverage and collect co-pays and outstanding balances according to established policies; apply payments accurately and maintain daily accounting logs.
• Perform clerical and administrative duties including filing, faxing, scanning, data entry, and general office support.
• Collaborate closely with medical and behavioral health clinical staff to ensure smooth and efficient workflow.
• Maintain a working knowledge of all programs offered by the Health & Wellness Center.
• Adhere strictly to HIPAA guidelines and maintain confidentiality of all patient information.
• Travel between clinic locations as required.
• Perform additional duties as assigned by Manager or Supervisor.

Requirements

• High school diploma or GED required.
• Two (2) years of medical office, behavioral health, or administrative experience preferred.
• Experience with scheduling referrals and consultations preferred.
• Knowledge of medical terminology; understanding behavioral health services is a plus.
• Strong working knowledge of office procedures, office equipment, and government program rules and regulations.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and electronic health record systems.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle billing processes and payment reconciliation accurately.
• Demonstrated ability to maintain confidentiality and adhere to ethical standards.
• Ability to work effectively in a team environment.
• Ability to work respectfully and professionally with staff, local agencies, and individuals from diverse cultural and ethnic backgrounds.
• Must be able to commute to all clinic locations.