Trenchless Today is one of the Northeast's fastest-growing trenchless pipe rehabilitation companies, providing innovative underground infrastructure solutions for residential, commercial, municipal, and industrial customers.
Behind every successful project is an operations team making sure the right information gets to the right people at the right time.
We're looking for a highly organized, dependable, and proactive Operations Coordinator to support our field teams, customers, and project operations during our afternoon and evening shift.
This is a fast-paced position for someone who communicates well, pays close attention to details, follows through on commitments, and can confidently manage multiple priorities without losing track of the details.
This is not a traditional receptionist or customer service position. You'll play an important role in keeping field operations organized, customers informed, schedules accurate, and our teams prepared for successful projects.
As an Operations Coordinator, you'll serve as a critical connection between our field technicians, customers, project management, sales team, and other Operations Coordinators.
Your responsibilities will include:
Coordinate daily field operations and support technicians throughout the afternoon and evening
Monitor active projects and communicate schedule changes, delays, and project updates
Maintain accurate schedules, project information, notes, and documentation within company software systems
Communicate with customers regarding technician arrival times, project progress, scheduling, access requirements, and other project-related information
Coordinate with field teams to ensure they have the information, materials, equipment, and resources needed to complete scheduled work
Review technician updates and follow up when required information or documentation is missing
Ensure project notes, photos, videos, appointments, and other required information are entered accurately and on time
Assist with resolving scheduling conflicts and operational issues as they arise
Coordinate changes between field crews, customers, and internal departments
Help prepare the following day's field schedule and confirm crews are prepared for upcoming projects
Ensure important information from the afternoon and evening is properly documented and communicated for the next day's operations
Maintain professional and responsive communication with customers throughout their project
Support the Operations Department with additional administrative and project coordination responsibilities as needed
This is not an entry-level administrative position.
We're looking for someone who can take ownership of their responsibilities, recognize when something needs attention, and follow an issue through until it is resolved.
The right person doesn't simply complete tasks—they pay attention to what's happening around them, identify missing information, communicate proactively, and help keep the entire operation moving.
2+ years of experience in operations coordination, dispatch, scheduling, construction administration, project coordination, customer service, or a similar fast-paced environment
Strong organizational and time-management skills
Exceptional attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage multiple priorities and changing schedules simultaneously
Comfortable communicating with field technicians, customers, managers, and other departments
Strong computer skills and ability to quickly learn new software
Comfortable using smartphones, tablets, Google Workspace, and digital job-management systems
Ability to remain professional and solution-focused when handling scheduling changes or challenging situations
Ability to work the 11:00 AM–7:30 PM shift consistently
Demonstrate excellent attendance and reliability
Take ownership of assigned responsibilities
Follow established processes and procedures consistently
Communicate proactively rather than waiting to be asked
Maintain accurate and thorough documentation
Be comfortable holding others accountable for required information
Work effectively both independently and as part of a team
Maintain professionalism when communicating with customers and coworkers
Experience in any of the following is highly valued:
Construction or field service operations
Dispatching or technician scheduling
Project coordination
ServiceTitan or similar field-service management software
Google Workspace
Customer communication
Utility, plumbing, excavation, or construction industries
Coordinating multiple field crews or service technicians
Competitive hourly compensation based on experience
Company health insurance
401(k) with company match
Paid Time Off
Paid Holidays
Modern technology and software systems
Career advancement opportunities
Our strongest Operations Coordinators are:
Accountable – They take ownership and follow through.
Detail-oriented – They understand that small details can have a major impact on a project.
Proactive – They identify problems before they become bigger problems.
Organized – They can manage multiple crews, customers, projects, and priorities.
Clear communicators – They make sure everyone has the information they need.
Calm under pressure – They can adjust when schedules and priorities change.
Team-focused – They understand that Operations exists to help the entire organization succeed.
Reliable – Their team can count on them to be present, prepared, and engaged.
We're building one of the premier trenchless contractors in the Northeast, and strong operations are essential to our continued growth.
As an Operations Coordinator, you won't simply sit behind a desk processing paperwork. You'll be directly involved in the daily execution of our projects and play an important role in supporting our technicians, customers, and leadership team.
You'll receive:
Training and development
Exposure to a specialized and growing construction industry
Opportunities to develop project and operations management skills
Clear opportunities for increased responsibility and advancement
Modern software and technology
Supportive leadership
A team that values accountability, communication, accuracy, and continuous improvement
Someone who notices when something doesn't look right
Someone who follows up instead of assuming someone else handled it
Someone who documents important information without being reminded
Someone who can respectfully hold coworkers accountable
Someone who enjoys solving problems
Someone who communicates before a problem becomes an emergency
Someone who takes pride in keeping things organized
Someone who wants responsibility and opportunities to grow
Want to learn more about Trenchless Today before you apply?
Visit our YouTube, Facebook, and Instagram pages to see our crews, projects, specialized equipment, company culture, and the innovative trenchless technology our Operations team helps coordinate every day.
See the work. Meet the team. Discover what it's like to build a career with Trenchless Today.
If you're looking for a fast-paced operations position where your organization, communication, and problem-solving skills have a direct impact on the success of the company, we'd like to hear from you.
Join Trenchless Today and help keep the people, projects, and information behind our field operations moving forward.
