Are you the person who catches mistakes before they become problems?
Do you enjoy bringing order to chaos and making sure every detail is correct?
If so, keep reading.
Trenchless Today is seeking a highly organized, detail-oriented Operations Coordinator to serve as the operational backbone of our growing company.
This is not a customer service position.
This is not a receptionist position.
This is an operations role for someone who takes pride in accuracy, organization, accountability, and execution.
You will be responsible for coordinating projects, maintaining accurate records, verifying documentation, communicating with customers and field teams, managing schedules, and ensuring company processes are followed consistently.
You will play a critical role as part of the Operations Team in keeping projects moving efficiently while supporting technicians, customers, and leadership.
Trenchless Today is one of the fastest-growing trenchless sewer rehabilitation companies in the Northeast.
We use advanced technology to repair underground infrastructure with minimal disruption to homes, businesses, and municipalities.
As we continue to grow, we need people who thrive in fast-paced environments and take ownership of their work.
Maintain accurate project information across multiple software systems
Verify job details, documentation, photos, videos, and technician notes
Ensure projects move efficiently through each stage of completion
Monitor project status and proactively address issues
Coordinate between customers, technicians, management, and vendors
Audit job files for accuracy and completeness
Review technician paperwork and documentation
Verify required photos and videos have been uploaded
Identify missing information and resolve discrepancies
Maintain high standards for record keeping and data entry
Coordinate daily project schedules
Adjust schedules as priorities change
Communicate scheduling updates to customers and field personnel
Assist with workload balancing and resource planning
Ensure projects are properly prepared before work begins
Answer leads and book jobs for the Sales Department
Follow up on completed appointments
Provide scheduling updates
Confirm appointments
Coordinate access requirements
Communicate project status and schedule changes
Ensure company procedures are being followed
Follow up on incomplete documentation
Support operational consistency across departments
Help identify opportunities to improve efficiency and workflow
This role is ideal for someone who:
✔ Loves organization and structure
✔ Notices details others overlook
✔ Takes ownership instead of making excuses
✔ Enjoys solving problems independently
✔ Learns software systems quickly
✔ Is highly productive and self-motivated
✔ Can manage multiple priorities simultaneously
✔ Holds themselves and others accountable
✔ Takes pride in doing things accurately the first time
Operations coordination
Project coordination
Administrative management
Construction or home service industry experience
CRM software experience
Scheduling software experience
ServiceTitan experience is a plus
Exceptional organizational skills
Strong attention to detail
Excellent written and verbal communication
Ability to prioritize effectively
Strong computer proficiency
Ability to work efficiently under pressure
High level of personal accountability
$25-$30 per hour based on experience
Paid Time Off
Health Benefits
Advancement Opportunities
Ongoing Training & Development
We are looking for someone who takes pride in accuracy, organization, and accountability.
If your ideal day involves checking boxes, solving problems, improving processes, and ensuring things are done correctly, we'd like to meet you.
To confirm attention to detail, include the words:
"Operational Excellence"
in your resume, cover letter, or the Questionnaire application.
