Treatment Coordinator
About the Role
Smile Avenue Family Dentistry is excited to welcome a dedicated Treatment Coordinator to our onsite team in Cypress, TX. In this role, you will help patients move confidently from consultation to completed care by coordinating appointments, explaining treatment options, and supporting clear communication throughout the treatment process.
Success in this position means creating a seamless, patient-centered experience—ensuring treatment plans are understood, scheduled efficiently, and followed through with timely follow-up. You will support the team in delivering consistent care while maintaining accurate records and handling confidential information with professionalism.
Duties & Responsibilities
- Coordinate and schedule appointments for dental procedures, optimizing resources and supporting patient convenience.
- Review and explain treatment plans with patients, ensuring they understand proposed services and associated costs.
- Serve as a liaison between patients, dental practitioners, and third-party financing entities to support clear communication and payment processes.
- Monitor patient accounts and follow up on treatment progress to support compliance with treatment protocols.
- Maintain accurate, meticulous records of patient interactions, treatment plans, and outcomes in accordance with compliance expectations.
- Implement office protocols that reduce waiting times and improve the overall patient experience.
- Handle sensitive patient data with confidentiality and in alignment with federal and state regulations.
- Provide empathetic support to patients by addressing concerns and feedback in a welcoming, respectful manner.
- Collaborate with dental staff to support daily operations and overall teamwork and efficiency.
- Stay current on advancements in dental practices and technologies to support modern, effective patient care.
Requirements
- Proven experience as a Treatment Coordinator, Dental Treatment Coordinator, or similar administrative role in a dental office.
- Strong understanding of dental terminology and dental office procedures.
- Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency using dental software systems and the Microsoft Office Suite.
- Exceptional interpersonal and communication skills, with the ability to explain complex information clearly.
- Demonstrated problem-solving and decision-making skills with minimal supervision.
- High level of discretion and professionalism when working with confidential patient information.
- Minimum of a High School Diploma; further education or certification in dental office management is preferred.
- Commitment to ongoing professional development and continual learning.
- Ability to work extended hours and weekends when necessary to support patient needs and office operations.
Benefits
- Health insurance options (medical, dental, and vision, where available)
- Paid time off (PTO) and holiday pay (as applicable)
- Professional development and opportunities for career growth
- Supportive, team-based work environment focused on patient-centered care
- Wellness-oriented perks or resources (as available)
