Front Office Coordinator
About the Role
Smile Avenue Family Dentistry is seeking a friendly Front Office Coordinator to support the smooth flow of daily patient visits. You will help ensure appointments are booked, rescheduled, or canceled based on patient needs, while providing a welcoming experience at the front desk.
Success in this role means keeping patient information accurate, coordinating scheduling and follow-ups efficiently, and maintaining an organized, patient-friendly waiting and front-desk environment. You will also support billing-related tasks, helping the office run effectively from the moment patients arrive.
Duties & Responsibilities
- Welcome and greet patients in a warm, professional manner.
- Schedule, reschedule, and cancel appointments accurately and efficiently.
- Enter and update patient information in the computer system to ensure records are current.
- Assist patients with completing necessary forms and front-desk paperwork.
- Prepare dental staff charts and support daily routines by ensuring information is ready for the day.
- Track recent treatments and procedures and update patient data as needed.
- Set up follow-up appointments and send phone reminders to support continuity of care.
- Answer patient questions and inquiries promptly and clearly.
- Coordinate referrals to other dental professionals when appropriate.
- Contact medical insurance companies to confirm patient co-pay needs and related coverage details.
- Verify payment methods and collect payments as required, including generating billing statements.
- Support daily office operations, including answering phones, photocopying, filing, and faxing.
Requirements
- High school diploma or GED.
- Helpful: certification in office administration, medical administration, or a comparable field.
- Working experience in a dental office.
- Strong familiarity with dental terminology.
- Proficiency with dental practice management software, including Dentrix.
- Working understanding of general administrative procedures.
- Excellent telephone etiquette and professional communication skills.
- Outstanding organization and attention to detail.
- Strong customer service skills with a patient-first approach.
Benefits
- Health insurance options
- Paid time off (PTO)
- Opportunities for professional growth and skill development
- Supportive team environment focused on patient care
