Administrative and Customer Care Specialist

Midlothian, VA 23112 • Production • Full-Time

Salary Range:  $40000 - $60000 year

Are you looking for a fun, vibrant, company that wants to see you succeed and thinks differently about work? 

We look for people who share our core values and are dedicated to making people's lives easier and better by delivering an unexpectedly great contractor experience.

What's the job?:

89-Paint is one of greater-Richmond's best painting contractors.  We're looking for talented people to add to our  team in order to deliver a high quality experience and outcome.  The position of Administrative and Customer Care Specialist provides customer care to our clients from the first point of contact until handed to the production team.  They will also support all departments of the company administratively as needed.  Working knowledge of this or a related field(s) is preferred, but not required.

Job Duties / Responsibilities include, but are not limited to:

  1. Manage Company CRM.
  2. Responsible for coordinating appointments for the Sales Team.
  3. Communicate with clients regarding initial questions and expectations.
  4. Prepare all Platforms for New Projects
  5. Support all areas of business as calls or emails come through main lines.
  6. Process signed proposals and send upfront deposits in a timely manner.
  7. Execute Start of Production as Payments Arrive.
  8. Manage Customer Surveys.
  9. Actively recruits and onboards trade partners, tradespeople, and employees.
  10. Administration support across all business functions. 

Education/skills required:

  • Excellent Communication Skills (across all platforms)
  • Friendly, Positive, and Professional Attitude
  • Proficient in Google and/or Microsoft Suite
  • Excellent time management skills
  • Self-Motivated
  • Logical and Quick Problem Solver

Benefits:

  • Paid Time Off (PTO) and Holidays
  • Medical and Dental insurance after 90 days
  • 401k Retirement Plan
  • Flexible Work Schedule
  • Company Vehicle may be provided depending on circumstance

The Fun Stuff:

  • Quarterly mandatory fun, where we pay you to unwind with your peers and have fun and recharge. 
  • Company Holiday Party
  • Fun, friendly, quirky teammates to learn and grow with 

Our Core Values:

  • Fun, Uplifting, Friendly
  • Team Player
  • Careful and Considerate
  • Continuously Improving

If you share these values and want to work for a rapidly growing, well reviewed company, that surveys its employees happiness EVERY MONTH, with ample opportunities for training, growth, and improvement, please apply today! 

A background check and valid drivers license are required. Must be over 18 years of age.

 
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