Job Posting: Bilingual Appointment Coordinator
Job Description
At Green Park Dentistry, we are excited to announce an opening for a Full-Time Bilingual Appointment Coordinator. This pivotal role in our dental office is ideal for someone eager to contribute to a team-driven practice that has been recognized as Catawba Valley’s Best Place To Work. Our desirable candidate will join a team that is not only high-energy and fun but also deeply committed to providing high-quality dental care with a personal touch.
This position is based on-site in our state-of-the-art facility near downtown Hickory, NC, and is not eligible for remote work. We are in search of an individual who is not only proficient in English and Spanish but also embodies a mix of enthusiasm, professionalism, and a commitment to excellence. If you are seeking a vibrant workplace where your skills as an Appointment Coordinator can shine, we invite you to apply and join our closely-knit team that values each member’s unique contributions.
Duties and Responsibilities
- Manage front desk activities, including greeting and assisting patients, handling patient communications and fielding their questions.
- Schedule, reschedule, or cancel appointments as needed, effectively managing the calendar to optimize patient flows.
- Confirm upcoming appointments and recalls according to office protocol.
- Ensure quick and professional answering of phone calls and addressing patient needs or inquiries.
- Maintain organized patient records within the practice’s management system, ensuring accuracy and confidentiality.
- Process payments and verify insurance details, explaining financial options to patients in a clear, comprehensible manner.
- Provide patients with directions and useful information regarding their dental visits.
- Facilitate the distribution of forms and documentation to the appropriate departments.
- Engage in day-to-day administrative tasks such as filing, copying, and managing emails.
- Cross-check and update the inventory of office supplies and reorder as necessary.
- Manage emergency scheduling and handle patient crisis situations with grace and calmness.
- Enhance office reputation by taking ownership over new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
- Fluency in English and Spanish is mandatory.
- High School diploma or equivalent is required.
- Minimum of 2 years’ experience in a similar role within a healthcare setting is preferred but not mandatory.
- Strong familiarity with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and capability to learn new scheduling software efficiently.
- Excellent communication and interpersonal skills to interact professionally with patients and colleagues.
- Proven ability to multi-task and manage time effectively, keeping patient experience smooth and office operations efficient.
- Detail-oriented mindset with strong problem-solving skills and the ability to follow procedures strictly.
- Demonstration of a positive, professional demeanor and a genuine love for customer engagement.
- Ability to provide exceptional customer service consistently and maintain high levels of enthusiasm and energy.
- Record of excellent punctuality and attendance.
- Understanding or previous knowledge of OSHA and HIPAA regulations would be advantageous.
- Desire to be an integral part of a dynamic team and contribute positively to the team environment and culture.
