Cusp Dental Boutique is seeking a compassionate and experienced Dental Treatment Coordinator to join our squad. The ideal candidate will have excellent communication skills, a strong customer service background, and an understanding of dental procedures and treatment planning. As a Treatment Coordinator, you will play a pivotal role in ensuring our patients receive exceptional care from the moment they enter our practice until they complete their treatment.

Key Responsibilities:

1. Dental Treatment Planning & Coordination:

   • Effective communicator and team player

   • Work closely with the clinical team to present treatment plans to patients.

   • Explain treatment options and benefits to patients, addressing any questions or concerns.

   • Provide financial breakdowns and discuss payment options for treatments.

   • Assist patients with scheduling appointments and follow-ups.

   • Ensure smooth communication between the clinical team, office staff, and patients.

2. Patient Communication:

   • Serve as the main point of contact for patients regarding their treatment plans.

   • Build strong relationships with patients, creating a positive and welcoming experience.

   • Provide timely follow-up calls to patients before and after treatment appointments.

3. Insurance Verification & Billing:

   • Verify dental insurance coverage and determine patient eligibility.

   • Understand how submitting insurance claims works and tracking claim statuses.

   • Ensure accurate and complete patient records, including treatment details and financial information.

4. Appointment Management:

   • Schedule patient appointments in coordination with the dental team’s availability.

   • Maintain an efficient and organized appointment schedule.

   • Send reminders to patients about upcoming appointments and follow-up treatments.

5. Administrative Support:

   • Maintain and update patient files in the practice management software.

   • Collaborate with the front desk and clinical staff to ensure a smooth patient flow.

   • Assist in patient retention by promoting office services and encouraging regular visits.

6. Customer Service & Patient Advocacy:

   • Provide a high level of customer service and advocate for patient needs.

   • Handle patient inquiries and concerns in a professional and empathetic manner.

   • Work in tandem with the Patient Care Coordinator to answer phone calls and welcome patients to the practice.

Qualifications:

• Dental experience is a must

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).

• Previous experience in a dental office or healthcare setting preferred.

• Strong knowledge of dental procedures, treatment plans, and dental terminology.

• Familiarity with dental insurance, billing, and coding.

• Excellent communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Proficient in Microsoft Office and dental practice management software (OpenDental)

• Ability to work well both independently and as part of a squad.

• Positive, professional attitude with a focus on providing an exceptional patient experience.