Respect – Our patients, the office, your teammates and yourself. Treat patients as if they are your best friend. Treat the office as if it is your home. Treat your teammates as if they are your equal. Treat yourself as if you want to be respected.

Responsibility – Be responsible for keeping yourself, your work area and your job duties impeccable. Do not leave anything for tomorrow that can be done today.

Excellence – We strive for excellence in everything we do. From our behaviors top our communication to our results, we do not settle.

Reliable – Our patients and our teammates can always count on us to be present and do the absolute best we possibly can. We will be there for each other

Passionate – It will not be acceptable to bring our negative attitude or words into the office. We will find a way to be energized, excited and passionate about caring for our patients, office, teammates and ourselves. We passionately believe dentistry IS the BEST investment ANYONE can make in themselves.

Growth Mindset – We will always be stiving to be better than we were the day before. Every day is an opportunity to learn something new or improve the way in which we deliver our passion, energy and value to our patients and team.

Commitment – We will honor the commitments made. If we cannot get it done or do an impeccable job with it, then we will not commit to doing it. If we fall short of a commitment, for any reason, we will not deny, defend, lay blame or make excuses. We will openly acknowledge that we missed it and re-commit.

Proactive – We will always be proactive in finding solutions to any problems. It will not be acceptable to complain or gripe without offering at least one solution to the perceived problem

Team

Respect – We promise to respect our patients time, their needs and their wishes. We are here to serve you and give you the very best dental experience possible.

Responsibility – We promise to always use the very best products, latest technology and maintain the best education with our team so that we can give the best care and service to you. We take this responsibility very serious.

Excellence – We strive for excellence in everything we do. We will not compromise. If you do not have the best dental experience ever then we want to know about it so we can make it even better the next time.

Reliable – We stand behind our dentistry and our service. If you are not 100% satisfied with your service or dentistry we will make it right.

Passionate – Every team member at North Creek Dental Care is passionate about dentistry and serving our patients. We absolutely believe dentistry is the best investment you can ever make in yourself.

Growth Mindset – We are committed to Constant and Never-Ending Improvement. Our goal is to the be the very best and most widely respected dental office in all of Chicago. We want to be here for your family and friends and we want you to invite all of them to come enjoy the quality dentistry and service we provide.

Commitment – We are committed to your total health. We will always provide you with the full view of how your dental care can impact your total health, mind, body & soul. We will never compromise.

Proactive – We will always be proactive in helping you identify and care for any dental needs you have. We believe that by catching issues early we help keep you healthy while also improving how you feel about your smile.

Dental Receptionist

18425 West Creek Drive Tinley Park, IL 60417 • Administrative • Customer Service • Healthcare • Full-Time

Salary Range: $18.00 - $23.00 hour

Job Description

Dental Club Teams is excited to announce an opportunity for a dedicated, full-time Dental Receptionist to join our thriving dental practice. This position is based at our modern facilities in Tinley Park, ensuring a dynamic work environment focused on exceptional patient care and satisfaction. You will be a crucial member of the team, championing the first and last impressions of every interaction within the clinic.

This opportunity is not a remote role; it requires in-person engagement to manage responsibilities and uphold our service standards effectively. Our dental receptionists play a vital role not only in administrative duties but also in making our patients feel welcome and cared for during what many consider the best dental visit of their lives. If you are driven to exceed expectations and want to make a significant impact in the dental health community, you could be the ideal candidate for this role.

Duties and Responsibilities

Own the first and last impression of every patient, ensuring a warm, welcoming, and professional environment.

Manage patient calls, appointments, and inquiries with professionalism and efficiency.

Handle scheduling, billing, and administrative tasks seamlessly, adapting to patient needs without the need for escalation.

Coach and elevate your team's performance, identifying areas for improvement and implementing strategies to enhance patient experiences.

Maintain meticulous records of patient interactions, treatments, and transactions.

Lead the enhancement of the patient referral "ask rate" through effective communication and patient relations strategies.

Turn nervous or hesitant patients into Dental Club advocates by addressing their concerns with compassion and professionalism.

Actively participate in team meetings and training sessions to stay updated on the latest dental practices and administrative procedures.

Utilize dental software for various administrative tasks, maintaining accuracy and safeguarding patient privacy.

Engage with the team to foster an environment of professional growth and continuous improvement.

Requirements

Proven experience as a dental receptionist or similar role, demonstrating a thorough understanding of dental office procedures and patient care.

Exceptional communication and interpersonal skills to interact effectively with patients and team members.

Ability to manage various administrative tasks simultaneously with high precision and attention to detail.

Strong organizational skills and the ability to work in a fast-paced environment.

A proactive approach to problem-solving and the capability to initiate process improvements.

Commitment to professional development and continual learning within the dental health field.

Experience with dental billing software and proficient in office technology relevant to appointment scheduling and recording keeping.

A resilient individual who thrives in challenging environments and is not satisfied with "good enough".

Empathetic and compassionate nature, with a passion for providing excellent patient care while maintaining professional boundaries.

Eagerness to contribute positively to our team culture, focusing on accountability, patient satisfaction, and operational excellence.