Remote Patient Care & Treatment Coordinator 

Location: Remote (U.S. Based) Position Type: Full-Time (M–F, 40 hours/week)

Position Overview

We are seeking a highly driven, organized, and patient-focused Patient Care & Treatment Coordinator to support a growing, multi-location dental organization.

This is a remote, performance-based role responsible for driving patient engagement and production across multiple offices and providers.

You will take ownership of:

• Re-engaging patients with broken appointments

• Reactivating unscheduled hygiene

• Converting unscheduled treatment plans into completed care

This role requires someone who can operate at a high level — balancing patient communication, scheduling strategy, and production goals across a large organization.

Key Responsibilities

Patient Reactivation & Outreach

• Proactively contact patients across multiple locations regarding:

  • Broken or missed appointments

  • Unscheduled hygiene visits

  • Outstanding treatment plans

• Execute consistent and strategic follow-up across phone, text, and email

• Build urgency and value to move patients into the schedule

Treatment Coordination & Presentation

• Present treatment plans clearly and confidently to patients remotely

• Review insurance breakdowns, estimates, and financial options with accuracy

• Address questions and overcome objections to increase case acceptance

Strategic Scheduling Across Locations

• Coordinate and schedule appointments across multiple providers and offices

• Optimize schedules to maximize production and minimize gaps

• Align scheduling with provider availability, case priority, and production goals

Insurance & Financial Coordination

• Verify and interpret insurance benefits

• Clearly communicate patient responsibility and payment options

• Support patients in moving forward with treatment confidently

Performance & KPI Management

• Meet and exceed key performance indicators, including:

  • Reactivation rate

  • Treatment acceptance

  • Schedule utilization

  • Production growth across locations

• Maintain accurate tracking of patient pipelines and follow-up efforts

Department & Systems Development

• Assist in building and refining systems for:

  • Patient reactivation workflows

  • Follow-up protocols

  • Multi-location scheduling efficiency

• Collaborate with leadership to continuously improve processes and outcomes

Qualifications

• 3+ years of experience in dental treatment coordination or front office

• Experience supporting multiple providers or locations strongly preferred

• Strong understanding of:

  • Dental terminology

  • Treatment planning

  • Insurance breakdowns

• Proven ability to:

  • Present and close treatment

  • Manage patient objections

  • Drive case acceptance remotely

• Experience with Dentrix

• Experience with a CRM 

• Comfortable working across multiple systems and schedules simultaneously

• Highly organized, detail-oriented, and goal-driven

• Excellent communication skills (phone, text, and written)

What We’re Looking For

• Someone who takes full ownership of outcomes, not just tasks

• A strong communicator who can build trust quickly in a remote environment

• A strategic thinker who understands how scheduling impacts production across multiple offices

• A self-starter who thrives in a fast-paced, multi-location organization

What We Offer

• Remote position

• Competitive compensation (base + performance incentives)

• Opportunity to work with a large, growing dental organization

• High-performance, team-oriented culture

• Ongoing training in communication, treatment coordination, and systems