Job Description
SAINI SMILES, PLC, a premier dental care facility known for our commitment to patient satisfaction and advanced dental treatments, is excited to announce a job opening for a dedicated and professional Dental Front Office Receptionist. This full-time position is crucial to maintaining the organization and efficiency of our office operations. Proudly located in the heart of our community, our practice is not able to accommodate remote work for this role. The selected candidate will be pivotal in providing first-rate service to our patients and ensuring smooth administrative operations.
As a Dental Front Office team member, you will be the first point of contact for our patients — both in person and over the phone. This position requires a highly organized, friendly, and energetic individual who will not only manage daily front office tasks but also uphold our values of quality and compassion towards patient care. This role is suited for someone who thrives in a busy environment and is prepared to meet the demands of a dynamic dental practice.
Duties and Responsibilities
- Greet and welcome patients to the practice, ensuring their comfort and readiness for dental treatments.
- Answer telephone inquiries, providing accurate information about dental services and scheduling appointments efficiently.
- Maintain patient records with up-to-date information reflecting current treatments and history.
- Process insurance claims and verify patient insurance details with meticulous attention to detail.
- Handle daily administrative tasks such as filing, copying, and organizing office documentation.
- Manage appointment schedules for both patients and dentists to maximize efficient use of practice resources.
- Collect payments from patients for dental services rendered and provide receipts as necessary.
- Facilitate smooth communication between dental professionals and patients regarding treatment plans and care instructions.
- Maintain a clean and organized front office area, creating a comfortable and appealing environment for all visitors.
- Assist in the promotion of the dental office’s services and special offerings to the patient community.
- Participate regularly in office meetings and training sessions to stay updated on best practices in dental front office management.
Requirements
- High school diploma or equivalent; further certification in Office Management is a plus.
- Proven experience as a front office receptionist or similar role; experience in a dental office is highly preferred.
- Strong understanding of dental office procedures and patient scheduling systems.
- Excellent communication skills, both verbal and written, with an ability to interact amiably with patients and team members.
- Good understanding of dental insurance processes and claims management.
- Proficiency in office software, including MS Office and dental office software programs.
- Ability to handle confidential information with discretion and professionalism.
- Strong organizational skills with the ability to multitask and prioritize work effectively.
- Commitment to providing high level customer service consistently.
- Capable of working under pressure in a fast-paced environment.
- Friendly and professional demeanor, with a patient-oriented approach to healthcare.
