Customer Service Manager
Glad Solutions is actively seeking a driven, service-focused professional to lead and develop our customer experience team. This role is ideal for an experienced customer service professional ready to take the next step into leadership or an established manager looking to grow within a dynamic, team-oriented organization.
As a Customer Service Manager, you will oversee daily customer support operations, coach and mentor team members, and ensure exceptional service delivery across all customer touchpoints. You will play a key role in building a positive team culture while driving performance, accountability, and customer satisfaction.
Key Responsibilities:
Lead, train, and motivate a team of customer service representatives
Monitor performance metrics and implement strategies to improve service quality
Resolve escalated customer concerns with professionalism and efficiency
Develop and maintain service standards, processes, and best practices
Collaborate with leadership to support company growth and customer retention initiatives
Preferred Background:
Experience in one or more of the following areas is strongly preferred:
Customer Service Leadership
Retail or Sales Management
Restaurant or Hospitality Management
Call Center Supervision
Operations or Team Leadership
What We Offer:
Competitive compensation and earning potential
Opportunities for professional growth and advancement
Ongoing training and leadership development
A competitive yet supportive culture built on trust, integrity, and teamwork
Requirements:
Full-time availability with scheduling flexibility
Must be 18 years of age or older
Strong leadership and communication skills
Professional demeanor with a customer-first mindset
Goal-oriented and team-driven attitude
If you are passionate about leading teams, improving customer experiences, and growing within a forward-thinking organization, we encourage you to apply today and schedule your interview!
If you'd like, I can also create a more corporate, performance-driven, or culture-focused version depending on the type of candidates you're trying to attract.
