New Patient Coordinator – Flossophy Dental Group (Orlando, FL)

Full-Time | 40 Hours | Includes On-Call Availability | Bonus Eligible

Are you passionate about creating a positive first impression and guiding patients with care and clarity? At Flossophy Dental Group, we believe every new patient deserves a five-star welcome — and we’re looking for a New Patient Coordinator who’s ready to deliver exactly that.

As the first voice and face of our practice, you will be the go-to guide for new patients from their very first inquiry until they’re comfortably seated in our chair. You’ll provide warm, personalized service — by phone, text, or email — helping each patient feel confident, informed, and truly cared for every step of the way.

This role is ideal for someone who is organized, responsive, and enthusiastic about helping people. You’ll work closely with our front office and clinical teams to ensure each patient has a smooth onboarding and scheduling experience.

???? This position requires previous dental office experience

???? On-call availability is required for after-hours and weekend inquiries

Key Responsibilities:

• Proactively and warmly engage with all new patient inquiries via phone, text, and email — both during business hours and while on call (after-hours & weekends).
• Build trust with new patients by listening to their needs and guiding them through the scheduling and onboarding process.
• Schedule new patient appointments strategically, optimizing the provider schedule and patient availability.
• Verify insurance benefits in advance and clearly explain them to patients before their first visit.
• Coordinate with the team to ensure a seamless experience once patients arrive.
• Maintain accurate, up-to-date patient records in Open Dental (preferred software).
• Track new patient inquiries and conversion metrics.
• Collaborate with the team to follow up on pending treatment or unscheduled appointments.
• Participate in team meetings and contribute ideas to improve new patient flow and communication.

What We’re Looking For:

• Minimum 1–2 years of experience in a dental office
• Experience with Open Dental is highly preferred
• Friendly, empathetic communicator with a professional phone manner
• Self-motivated and highly responsive — especially during on-call hours
• Confident handling dental insurance verification and patient benefit explanations
• Excellent organizational skills and attention to detail
• Strong team player who thrives in a positive, upbeat culture
• Comfortable using technology and multi-tasking in a fast-paced setting

Why You’ll Love Working at Flossophy Dental Group:

• Monthly bonus opportunities based on new patient growth & performance
• No regular weekend shifts, but flexibility is required for on-call inquiries
• Supportive and cheerful team culture where your voice is valued
• Full-time schedule: Monday–Thursday 7:00am–3:30pm
• Flexible admin hours on Fridays + On-call availability after hours/weekends

Benefits:

• Dental benefits for you and your family
• Sick pay, vacation pay, holiday pay
• Bi-annual CPR license renewal covered
• Fun, motivated team focused on delivering truly exceptional patient care

Ready to Help Patients Say “Yes” to Their Best Smile?

This role is perfect for someone who genuinely loves helping others, thrives on communication, and wants to make a meaningful difference in every new patient’s journey.

**APPLY TODAY**