Job Summary:

The Operations Clerk is a frontline support role responsible for handling time-sensitive tasks generated by drivers in the field. This role requires professionalism, strong decision-making skills, and the ability to enforce standards while maintaining efficient workflow and communication.

Key Responsibilities:

• Monitor and respond promptly to incoming requests and issues from drivers

• Coordinate service adjustments, route updates, and field dispatch tasks in real-time

• Document field activity accurately and ensure timely data entry

• Enforce operational procedures and escalate issues when necessary

• Communicate clearly with internal teams and external partners

• Support the operations team in maintaining service standards and compliance

Qualifications:

• Strong organizational and multitasking skills

• Professional and clear communicator, especially under pressure

• Decisive, assertive, and comfortable making quick judgment calls

• Experience in logistics, transportation, or service-based operations preferred

• Basic computer proficiency (Google Workspace, dispatch tools, etc.)