Front Office/Insurance Coordinator

1058 Fair St STE A PRESCOTT, AZ 86305 • Administrative • Customer Service • Healthcare • Full-Time

Salary Range: $25 - $35 hour

Job Opening at Jason A Curtis DMD: Front Office/Insurance Coordinator

We are excited to announce a promising opportunity to join our dedicated team at Jason A Curtis DMD in the essential role of Front Office/Insurance Coordinator. Located in the heart of our community, our practice prides itself on delivering top-notch dental care, cultivated with expertise, compassion, and a warm, welcoming environment. This full-time position offers the unique opportunity to enhance patient experiences and optimize operational flows within our facilities.

The Front Office/Insurance Coordinator is crucial to maintaining the smooth operation of our practice. This is not a remote job; the successful candidate will be based onsite, engaging directly with patients and staff. This role requires a proactive, detail-oriented professional capable of multitasking and thriving in a fast-paced environment.

Duties and Responsibilities

Manage the front office area and serve as the first point of contact for all incoming patients and visitors.
Handle patient scheduling and appointment confirmations to maximize office flow and reduce waiting times.
Verify patient insurance eligibility, process insurance claims, and handle billing and payment transactions.
Maintain meticulous records of patient interactions, transactions, and personal information ensuring privacy and compliance with HIPAA guidelines.
Coordinate with dental staff to manage daily operation schedules effectively.
Communicate effectively with insurance providers to confirm coverage details and resolve any issues regarding claim disputes.
Prepare and submit detailed insurance claims forms for patient treatments.
Assist in the management of office supplies and inventory to ensure resources are optimally utilized.
Engage in continuous education regarding the latest office management technologies and insurance policies to facilitate streamlined office operations and customer satisfaction.
Provide empathetic support and guidance to patients, explaining insurance benefits and helping them navigate their coverages.
Support the management team with ongoing projects and daily tasks, confirming that all office operations align with practice's standards and expectations.
Uphold a professional and friendly office environment, contributing to a safe and positive patient experience.

Requirements

Proven experience as a Front Office Coordinator, Insurance Coordinator, or similar role within a healthcare or dental environment.
Strong organizational and time management skills, with the ability to prioritize tasks efficiently.
Excellent verbal and written communication skills; adept at handling phone and direct interactions with confidence and professionalism.
Thorough understanding of health insurance processes, including claims submissions and billing procedures.
High proficiency in using dental office software and patient management systems.
Detail-oriented personality, with a strong emphasis on accuracy and patient confidentiality.
Commitment to delivering excellent customer service and patient care.
Flexibility to adapt to changing environments and willingness to contribute to a team-oriented workspace.
Must have a collaborative spirit and a fun attitude, vital for maintaining a positive atmosphere among staff and patients.
Ability to work full-time hours and occasionally extended hours as needed to accommodate patient schedules and office demands.