Are you experienced in managing operations or general management within the service industry and open to exploring the world of franchising? Or perhaps you have a background in franchising and are eager to dive into the nuances of window cleaning, power washing, and caulking services? If so, we invite you to join our team!
At Squeegee Squad, a leader in high-rise window cleaning, power washing, and caulking services, we are committed to excellence and innovation in both commercial and residential sectors. We are actively seeking a dedicated Regional Operations Manager to oversee operational activities, ensuring efficiency, optimizing processes, and maintaining high standards of service delivery and customer satisfaction across central Kansas.
Key Responsibilities:
- Strategic Oversight: Implement strategic planning and manage the execution of daily operations, including field operations, resource allocation, and process optimization. Foster robust relationships with franchisees, promoting operational excellence.
- Daily Operational Management: Supervise daily activities to ensure smooth operations. Use tools like the Task Manager sheet in Google Drive for task allocation, tracking, and resource management.
- Weekly and Monthly Review: Analyze operational performance weekly to identify improvement opportunities. Monthly, perform a detailed review of operational metrics to assess performance against targets and implement action plans derived from these reviews.
- Quarterly Strategic Planning: Lead the planning and integration of new technologies or methodologies to boost operational efficiency. Focus on enhancing productivity in line with business goals.
- Team and Customer Relations Management: Manage the recruitment, training, and development of operations staff. Oversee service quality and customer relations, ensuring high levels of satisfaction.
- Business Coaching and Advocacy: Provide ongoing education about industry advancements and operational techniques. Act as a bridge between franchise owners and corporate, ensuring seamless communication and understanding.
Ideal Candidate Profile:
- An MBA is preferred, but a Bachelor’s degree is acceptable, with at least 5 years of experience in operations or general management within the service industry, preferably with some exposure to window cleaning.
- Franchising experience is advantageous but not mandatory.
- Proficient in Microsoft Office and Google Suite; familiarity with HubSpot is a plus.
- Strong financial acumen and proficiency in analyzing operational data.
- Excellent leadership, communication, and time management skills.
- Willingness to travel up to 40% of the time.
- Valid driver’s license and a clean driving record.
Location: Candidates should be based in or willing to relocate to the central Kansas area.
Compensation and Benefits:
- Base salary starting at $70,000 based on experience, not including potential bonuses.
- Competitive benefits package including health, dental, and vision insurance.
- Life insurance, long-term disability coverage, 401K.
- Generous paid time off and holiday leave.
- Bonus opportunities based on operational efficiency and goal achievement.
- Continuous professional development support.
Squeegee Squad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to provide top-tier window cleaning services while nurturing strong community ties and fostering a respectful and welcoming workplace.
