Job Description
Benson Vacations, a leader in crafting unforgettable travel experiences, is excited to announce a new opening for a dedicated and enthusiastic Bahamas Travel Review Specialist. This is a full-time position that requires the successful candidate to work on-location as it is not a remote job. The selected candidate will be at the forefront of exploring and reviewing travel destinations across the Bahamas, providing essential feedback and insights that will shape the travel experiences offered to our clients.
The role demands a passionate, detail-oriented individual ready to dive deep into the beauty and culture of the Bahamas, ensuring that Benson Vacations continues to offer top-tier travel options tailored to the diverse preferences of our clientele. Your work will directly influence the satisfaction of our customers, reinforcing Benson Vacations' reputation as a primary choice for premium vacation experiences.
Duties and Responsibilities
- Evaluate the quality and suitability of accommodation, dining, and local attractions in the Bahamas for various customer demographics
- Collaborate with tourism officials and local businesses to gain comprehensive insights into potential travel itinerary enhancements
- Prepare detailed reports on each destination, highlighting unique attractions, potential customer concerns, and overall travel readiness
- Update travel packages based on seasonal changes, special events, and customer feedback
- Develop strategies to ensure continuous improvement in travel experiences
- Provide personalize travel advice and support to clients, helping to manage any concerns that arise during their travel planning
- Actively monitor customer reviews and satisfaction reports to pinpoint areas for improvement in the travel experience
- Work closely with marketing and customer service teams to ensure accurate and attractive promotion of Bahamas travel destinations
- Conduct and attend regular team meetings to stay updated on the latest trends and standards in the travel industry
- Participate in travel expos and seminars as a representative of Benson Vacations to gather and share industry knowledge
Requirements
- Proven experience as a travel specialist or similar role with a focus on destination reviews and customer service
- Strong familiarity with the Bahamas' culture, geography, and tourist attractions
- Excellent communication skills, both verbal and written, to effectively articulate travel recommendations and modifications
- Ability to manage and resolve customer concerns promptly and professionally
- Skilled in creating and optimizing travel itineraries incorporating flights, cruises, and hotel stays
- Demonstrable ability to work independently and make critical decisions while on travel assignments
- Customer-oriented approach with an aptitude for fostering positive client relationships
- Must be able to travel extensively throughout the Bahamas as required by the role
- A bachelor’s degree in Travel, Tourism, Hospitality, or a relevant field
- In-depth knowledge of travel reservation systems and itinerary planning tools
