About the Role

We are looking for a motivated and service-oriented Customer Service Representative to join our team. This role is focused on supporting clients with their policy needs, handling service requests, and ensuring a positive customer experience. The ideal candidate will have prior independent agency experience and must hold an active Florida Insurance License (4-40 or higher).

Responsibilities

• Maintain accurate client records and efficiently process policy changes, endorsements, and documentation.

• Provide excellent customer service by responding to client inquiries regarding policies, coverages, billing, and claims.

• Analyze renewal and expiration reports to identify and act on retention opportunities.

• Assist clients with quotes, coverage explanations, and policy options.

• Collaborate with producers and account managers to ensure seamless client support.

• Ensure compliance with state regulations and agency procedures.

Qualifications

• Active Florida Insurance License (4-40 or higher) required.

• 2+ years of experience in an independent agency.

• Strong knowledge of personal and/or commercial lines insurance.

• Excellent communication and interpersonal skills.

• High attention to detail and strong organizational abilities.

• Proficiency with agency management systems and Microsoft Office Suite.

• Competitive salary with incentive opportunities.

• Opportunities for career advancement and professional growth.