As a Harris Vacations Customer Service Representative, you will have the opportunity to work with some of the top travel brands in the industry, including Hilton, Marriott, Royal Caribbean, and Disney. This position does not require previous experience, making it a great opportunity for those looking to start a career in this field. If you have a passion for travel, excellent communication skills, and a commitment to providing the best possible service, we would love to hear from you.

Duties and Responsibilities

• Answer inbound calls and assist customers with their vacation bookings, inquiries, and concerns.
• Maintain a friendly and professional demeanor while interacting with customers and providing them with information about various travel packages and services.
• Resolve any issues or complaints that arise during the booking process or vacation planning, ensuring customer satisfaction.
• Follow up with customers after the booking process to ensure their needs are fully met and to gather feedback.
• Work closely with our travel partners, including hotels and airlines, to ensure seamless travel arrangements for our customers.
• Keep detailed records of customer interactions, transactions, and feedback for reporting and improvement purposes.
• Continue to learn about new destinations, travel packages, and promotions to provide the most current information to customers.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Must have reliable high-speed home internet.
• Must speak English fluently.
• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work independently in a remote setting without direct supervision.
• Comfortable using computer and internet technology, with experience in basic office software.
• Ability to remain calm and professional in all situations.
• Good problem-solving skills and the ability to think critically.
• Prior customer service experience is an advantage but not necessary.
• A passion for travel and helping others experience the world.