1. Goal Setting and KPIs
Primary Goals:
Increase brand visibility: more views = top of mind
Drive online and in-store sales:
Build a community of loyal customers: Goal is to have a peak “group”
Enhance customer engagement and retention: Engagement is king
KPIs:
Sales growth (monthly/quarterly)
Email open and click-through rates
Social media engagement (likes, shares, comments)
ROI on ad spend (Google & Meta)
Lead generation: New Customers
2. Planning and Organization
Monthly & Quarterly Strategy Sessions:
Monthly: Review performance metrics from the previous month across all channels (booths, email, social, ads).
Quarterly: Set high-level goals, review campaign performance, adjust strategies.
Weekly Execution Plan:
Breakdown of tasks for each channel (booths, emails, social, ads).
Set daily/weekly deadlines to ensure timely execution.
3. Gym Booths Strategy and Execution
A. Planning & Setup:
Venue Coordination: Reach out to gyms and fitness centers to secure booth space for product demos or promotions.
Booth Design: Ensure that the booth reflects the store’s brand (color scheme, logo, banners, product placement).
Team Coordination: Assign booth staff with clear instructions on customer engagement, product knowledge, and sales tactics.
B. Execution:
Booth Days: Schedule for the team to be present, set up, and engage gym members.
Have a checklist for booth setup (products, brochures, sign-up sheets, giveaways).
Lead Generation: Collect emails, phone numbers, and social media handles from visitors.
Offer samples, discounts, or free consultations in exchange for contact info.
C. Post-Booth Follow-up:
Email Campaigns: Follow up with booth leads via a dedicated email (thank you, exclusive offer, product highlights).
CRM Update: Ensure all contacts from gym booths are added to the CRM system for ongoing marketing.
4. Email Campaign Strategy
A. Planning:
Audience Segmentation: Segment email list based on purchasing behavior, engagement level, and interaction with gym booth visits.
Campaign Calendar: Plan a monthly email calendar. Some types include:
Weekly product highlights.
Bi-weekly educational content (health, fitness, supplement info).
Monthly promotions or special offers.
B. Execution:
Content Creation: Design engaging emails (clear subject lines, product-focused, compelling CTAs).
Include personalized offers or recommendations.
Use storytelling, testimonials, and reviews to increase trust.
Automation: Set up automated workflows for welcome series, abandoned cart reminders, and post-purchase follow-ups.
C. Performance Tracking:
Monitor open rates, click-through rates, and conversions.
A/B test subject lines, visuals, and offers to optimize performance.
5. Social Media Strategy
A. Platform Selection: Focus on platforms where the target demographic spends the most time (Instagram, Facebook, TikTok).
Instagram & Facebook: Product features, testimonials, behind-the-scenes, fitness tips, influencer collaborations.
TikTok: Quick workout tips, supplement reviews, fun challenges, user-generated content.
B. Content Calendar:
Plan a consistent posting schedule (e.g., 3-5 posts per week).
Include stories, reels, and live sessions to keep engagement high.
Collaborate with influencers and brand ambassadors for product features.
C. Content Creation:
Images/Graphics: High-quality product images in unique places, content from team explaining our mission, transformation stories from customers.
Video Content: Short-form videos showcasing product benefits, testimonials, and fitness advice.
User-Generated Content (UGC): Encourage followers to share their results using the store’s supplements and feature them on social media.
D. Engagement:
Respond to comments, direct messages, and mentions within 24 hours.
Use polls, quizzes, and engagement stickers in Stories to boost interaction.
6. Google Ads Strategy
A. Keyword Research:
Target Keywords: Research and select relevant keywords related to supplements, fitness, and health.
Long-Tail Keywords: Focus on specific products (e.g., "best nootropic for focus") for higher conversion rates.
B. Ad Campaign Types:
Search Ads: Target people actively searching for supplements, vitamins, or related products.
Display Ads: Use remarketing ads to target previous website visitors.
Shopping Ads: Showcase the products directly in the Google Search results.
C. Execution:
Ad Copy Creation: Write compelling ad copy with clear CTAs and offers.
Landing Page Optimization: Ensure ads lead to optimized landing pages (fast loading, clear product descriptions, CTA).
Bid Strategy: Use automated bidding strategies like Target CPA or Maximize Conversions.
D. Performance Tracking:
Monitor Cost Per Click (CPC), Conversion Rate, and Return on Ad Spend (ROAS).
A/B test ad copy, keywords, and landing pages for better performance.
7. Meta Ads Strategy
A. Audience Targeting:
Custom Audiences: Use customer lists, website visitors, and lookalike audiences for better targeting.
Interest & Behavior Targeting: Target audiences based on their fitness interests, health habits, and supplement usage.
B. Ad Formats:
Carousel Ads: Show multiple products or benefits of a single product.
Video Ads: Feature product use, customer testimonials, or gym booth events.
Lead Ads: Use for generating leads directly from Facebook/Instagram (email sign-ups, free consultations).
C. Execution:
Creative Design: Ensure that visuals are high-quality and match brand identity.
Ad Copy: Focus on strong CTAs, benefits of the product, and social proof (reviews, testimonials).
D. Performance Tracking:
Monitor CTR, Conversion Rate, and Cost per Lead.
Use Facebook’s A/B Testing tool to optimize ad sets.
8. Reporting and Analytics
Monthly Performance Review:
Create detailed reports on each marketing channel’s performance.
Compare performance to KPIs and adjust the strategy if necessary.
Tools for Tracking:
Google Analytics for website performance.
Marsello (CRM tool) for email campaign performance.
Facebook Ads Manager & Google Ads for ad performance.
9. Team Collaboration & Communication
Weekly Check-ins: Team meeting to go over priorities, upcoming campaigns, and performance review.
Project Management Tool: Use a tool like Asana or Trello to track daily/weekly tasks.
Clear Communication: Ensure transparency and alignment across the team, especially between creative, content, and data teams.
Core values are what we use to inform how we work within our teams and with customers. These core values are evaluated monthly to ensure team alignment.
Industry Experts
Master the science. Educate the foundations.
Challenge People
Competition creates the best results.
Contagious Enthusiasm
People don’t care how much you know until they know how much you care.
Come from Curiosity
Seek to understand, not to be understood.
Servant Leadership
Lead by example to show others what they’re capable of.
Exceed Expectations
Go above and beyond in a personalized way.
Extreme Ownership
Growth starts with personal accountability.
Radical Honesty
State what is true above what we feel.
POSITIONS IN COMPANY
Supplement Coaches & Dev Grus (Team Leads in Training)
Report to Team Leads
Team Leads
Oversee store performance and team development
Report to the Development Director
Development Director
Develops new Team Leads and oversees store leadership
Reports to the CEO
Outreach/Partnership Reps
Report to the Partnership Director
Partnership Director
Oversees the Outreach Department
Reports to the CEO
HR
Reports directly to the CEO
CEO (Owner)
Responsible for strategic planning, expansion, and vision execution