Operations Intern

ABOUT US

We are an award-winning design studio based in London at the Oxo Tower, making luggage, machined stationery, leather goods and other luxury everyday accessories. We blend traditional craft with technical engineering to design beautiful, useful products that are built to last, in opposition to the general ‘fast fashion’ approach. We operate mostly from our online store with some wholesale and corporate clients.

ROLE

We are initially looking for a freelancer for approx 3 days a week for 2-3 months, with an immediate start. There is the possibility of a full-time, permanent role for the right person and all working days will take place in our London studio. We would look to interview potential candidates straight away.

We are looking for a smart, organised, detail-orientated person who is able to learn quickly as this is our busiest time of the year. Experience in online customer service is preferable, i.e. through email and socials, along with product fulfillment experience, but transferable skills will be taken into account. Example tasks include the following:

1. CUSTOMER SERVICE

   1. Live Chat support via Gorgias Chat and on social media

   2. CRM

   3. Responding to order enquiries via email

   4. Responding to pre-purchase product queries

2. FULFILMENT

   1. Tracking inventory and managing orders for un-personalised B2C orders

   2. Picking parts

   3. Product assembly

      1. Engineered metal goods

      2. Leather goods

      3. Luggage

   4. Quality control

   5. Postage preparation

   6. Packing

3. Supporting Line Manager with

   1. Supply side operations

   2. B2B and corporate orders

RESPONSIBILITIES 

• Assist with daily operations on site

• Identifying low stock levels

• Ensuring high levels of quality control on all inbound and outbound products

• Managing all incoming customer service queries and escalating appropriately to Head of Operations

REQUIREMENTS

• Previous experience in a similar role, understanding of business operations

• Customer service experience

• Excellent written and verbal communication skills

• Detail-oriented and extremely organised.|