Customer Service Representative / Pawn Broker
Hybrid Store Schedule | $17–$21/hr | Advancement
Opportunity
We are looking for a motivated, customer-focused Pawn
Broker to join our team. This is a hybrid store position, with
regular scheduling between our Scottsdale and Glendale locations.
Schedule & Locations
- Scottsdale:
Saturdays and Mondays — part-time
- Glendale
(85302): Tuesdays, Wednesdays, and 1 other day
- Schedule
consisting of 5 days per week
- Reliable
transportation between locations is required.
This is an in-person position.
Room for Advancement
We believe in developing our team from within. After
approximately 6-12 months, performance will be evaluated for the
opportunity to advance into a Floating Key Carrier / Floating Assistant
Manager position.
This opportunity is ideal for someone who wants to grow
beyond a sales role and take on additional responsibility in store operations
and leadership.
About the Role
As a Pawn Broker, you'll be an important part of the
customer experience, helping customers with pawn transactions, purchases, and
sales while maintaining a professional and welcoming store environment.
You'll evaluate merchandise, assist customers with loan
transactions, handle cash and POS transactions, and help maintain an organized
and attractive storefront.
The ideal candidate is comfortable working in a fast-paced
retail environment, enjoys interacting with a wide variety of customers, and
has strong communication and sales skills.
Key Responsibilities
- Assess
and appraise a variety of merchandise for pawning or purchase, considering
condition, market value, and demand.
- Facilitate
pawn loans by clearly explaining terms, determining loan amounts, and
accurately documenting transactions.
- Handle
cash, payments, registers, and daily cashiering responsibilities with
accuracy.
- Provide
friendly, professional customer service and build positive relationships
with customers.
- Assist
customers with merchandise selection and provide product recommendations.
- Conduct
product demonstrations and utilize upselling techniques to increase sales
opportunities.
- Operate
POS systems for sales, returns, payments, inventory, and other
transactions.
- Maintain
an organized and appealing sales floor through merchandising, stocking,
and product presentation.
- Assist
with inventory management, including stock counts and maintaining accurate
merchandise records.
- Maintain
professional phone etiquette when communicating with customers, vendors,
and suppliers.
- Follow
all company security procedures and help maintain a safe environment for
customers and employees.
- Work
effectively as part of a team while maintaining a high level of
professionalism and integrity.
What We're Looking For
Experience
- Previous
retail sales or customer service experience is highly desirable.
- 3+
years of customer service experience preferred.
- Pawn
shop, jewelry, resale, or similar retail experience is a plus.
- Grocery
or other high-volume retail experience is highly transferable and valued.
- Experience
with POS systems, cash handling, and retail transactions is preferred.
- Strong
communication and interpersonal skills are essential.
- Ability
to multitask and remain organized in a fast-paced environment.
- Strong
attention to detail and accuracy when handling merchandise, money, and
transactions.
- Bilingual
English/Spanish abilities are a strong asset.
Education
- High
school diploma or equivalent preferred.
Additional Requirements
- Must
be 21 years of age or older.
- Reliable
transportation is required due to the hybrid store schedule.
- Must
be comfortable working in person and traveling between the Scottsdale and
Glendale locations as scheduled.
What We Offer
- $17.00–$21.00
per hour
- Hybrid
store schedule between Scottsdale and Glendale
- Flexible
schedule
- Employee
discount
- Opportunity
for advancement
- 6-month
performance evaluation for potential Floating Key Carrier / Floating
Assistant Manager advancement
- Training
and development opportunities
- Team-oriented
work environment
Employment Type
Full-time or Part-time
If you're customer-focused, dependable, and
interested in building a career in retail with an opportunity to move into a
leadership role, we'd like to hear from you.
