Front Office Lead / Patient Care Coordinator
Full-Time | Competitive Pay Based on Experience | Benefits + Monthly Bonus Opportunities
Are you an experienced dental front office professional who loves working with patients and wants to be an important part of a great team?
Marana Dental Care is looking for a Front Office Lead / Patient Care Coordinator to join our privately owned, modern dental practice in Marana.
This position is a great fit for someone who enjoys both the people side and business side of dentistry—someone who can make patients feel welcome and cared for while also keeping the front office organized, the schedule moving, and treatment plans progressing.
We're looking for someone who is confident, personable, organized, proactive, and comfortable taking ownership of their responsibilities. You don't have to know everything, but you should be someone who sees what needs to be done and takes initiative.
We value professionalism, communication, teamwork, and a positive, low-drama work environment.
Patient Care & Treatment Coordination
Welcome patients and create a warm, personalized experience from check-in to check-out
Build genuine relationships with patients and become a trusted point of contact
Present treatment plans and help patients understand their recommended care
Answer patient questions about treatment, fees, insurance, and financing
Follow up with patients who have unscheduled or incomplete treatment
Help patients move forward with the care they need
Coordinate treatment appointments and help patients navigate multi-step treatment plans
Communicate with the clinical team to ensure patients have a smooth experience throughout their care
Front Office Responsibilities
Answer phones, respond to patient messages, and manage daily patient communication
Schedule and confirm appointments
Maintain an organized, productive schedule
Verify insurance benefits and help patients understand their coverage
Coordinate insurance claims and follow up on outstanding claims
Collect patient payments and help patients understand their financial responsibility
Maintain accurate patient and financial records
Assist with accounts receivable and outstanding balances
Help keep the front office organized and running smoothly
Lead Responsibilities
Serve as a go-to resource for the front office team
Help train and support team members
Communicate important information between the front and back office
Help identify scheduling or workflow issues and find practical solutions
Take ownership of assigned responsibilities and follow through
Work closely with the doctor to support practice goals and an excellent patient experience
Previous dental front office experience required
Experience with Dentrix strongly preferred
Experience with dental insurance and treatment coordination
Excellent communication and customer service skills
Comfortable discussing treatment and finances with patients
Organized, dependable, and able to prioritize
Confident and professional without being overly formal
Comfortable taking initiative and making decisions within your role
Someone who enjoys helping patients and building relationships
A positive team player who is willing to jump in and help wherever needed
Leadership experience is a plus, but we're more interested in finding the right person with the right attitude and work ethic
Competitive pay based on experience
Monthly bonus opportunities
Paid Time Off (PTO)
401(k) retirement plan
Health insurance
Paid holidays
Modern, fully digital private practice
Supportive, close-knit team
Positive, respectful, low-drama work environment
No weekends
We're looking for someone who understands that the front office is about much more than answering phones and checking patients in.
You're often the first and last person our patients interact with—and we want that experience to be exceptional.
You should enjoy helping people, be comfortable talking about treatment and finances, and take pride in keeping things organized behind the scenes.
We're looking for someone who can say, "I've got it," and then actually follow through.
If you're an experienced dental professional who wants to be a valued part of a private practice, enjoys patient interaction, and is ready to take on a little more responsibility without stepping into a traditional office-manager role, we'd love to meet you!
Please submit your resume along with a brief introduction telling us about your dental experience, your experience with patient care/treatment coordination, and what you're looking for in your next dental home.
Location: Marana, AZ
Dental Front Office Lead/Patient Care Coordinator
$18–$24/hourly
