Company
Overview:
Half Moon Empanadas
is a fast-casual restaurant concept taking the US by storm with its
authentic, high-quality empanadas. Since its founding in 2008, Half Moon has
grown to serve multiple locations nationwide, with a focus on
establishing empanadas as an iconic American staple.
Beyond serving delicious food, Half Moon cultivates a culture that empowers its
team to dream big, grow their skills, and reach their full potential.
Job Title: Airport Team Lead
About You:
As an Airport
Team Lead, you are a motivated and enthusiastic individual with a passion
for providing exceptional customer service and leading a team to success. You thrive in a fast-paced environment and enjoy the challenge
of ensuring smooth operations and maintaining high standards.
You are a team player with excellent communication and organizational skills, and
you are committed to upholding our company's values and delivering a positive
experience for both our guests and your fellow team members.
Responsibilities:
- Engage with customers in a friendly and approachable
manner, creating a positive and welcoming atmosphere.
- Provide prompt, accurate, and friendly customer
service, ensuring total guest satisfaction. Greet customers, take orders, provide menu information, and suggestively
sell products.
- Operate the cash register, process
payments (cash, credit
card), and provide
accurate change. Accurately
and efficiently input orders into the point-of-sale (POS) system.
- Issue receipts for each transaction.
- Assist with verifying the accuracy
of transactions
and operating related equipment.
- Prepare and present drinks according to standard
recipes and portion control guidelines. Assist with food preparation and kitchen tasks as needed, including baking.
- Maintain accountability for
all food and beverage
items served. Transfer supplies and equipment between storage and
work areas.
- Set up and
maintain the location, including stocking and rotating products (FIFO).
- Receive and stock inventory, and maintain knowledge of product availability.
- Ensure
proper food handling, including wrapping, labeling, dating, storing, and
checking temperatures.
- Follow all opening, closing, and standard operating procedures.
- Perform daily inventory tasks as required.
- Maintain a clean
and
organized workstation and equipment.
- Store and secure beverages, food, and equipment.
- Deposit cash drops into the safe.
- Follow and adhere to all TSA and airport security
protocols
- Actively participate in team member meetings.
- Respond to guest concerns
with tact and professionalism, seeking solutions.
Prior Experience:
- H.S. Diploma or equivalent.
- Experience as a team lead member
- Cashier experience in a food and beverage environment is highly
desirable.
- Basic knowledge of food and beverage preparation and service.
- Ability to read, speak and
understand the English language to communicate with guests and take orders.
Work Environment & Requirements:
This role requires
prolonged standing while helping guests, reaching for product, and grasping
beverage & empanadas. You must
be able to carry 30 lbs. This role is in an airport facility and is
subject to federal laws and regulations including background screenings
required by the airport authority.
Half Moon Empanadas is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or
status as a covered veteran or any other status protected by federal, state or local law. At Half Moon
Empanadas we are committed to a fair and equitable workplace where everyone is respected
and a valued member of the
team.
