Company Overview:
Half
Moon Empanadas is a fast-casual restaurant concept taking the US by storm with
its authentic, high-quality empanadas. Since its founding in 2008, Half Moon
has grown to serve multiple locations nationwide, with a focus on establishing
empanadas as an iconic American staple. Beyond serving
delicious food, Half Moon cultivates a culture that empowers its team to dream big, grow their skills, and reach
their full potential.
Job Title:
Team Member (Airport)
About You:
As a Team Member,
you are a friendly and customer-focused individual who enjoys working
in a fast-paced environment.
You are passionate about providing excellent service, handling transactions accurately, and maintaining a clean and organized workspace. You thrive in a team setting and are committed to
upholding our high standards for food quality and customer satisfaction.
Responsibilities:
- Engage with customers in a friendly
and approachable manner,
creating a positive
and welcoming atmosphere.
- Offer tailored recommendations based on customer
preferences or popular
items.
- Greets customers in a courteous and friendly manner,
takes orders, provides
information about menus, and looks for opportunities to up-sell
products.
- Operates the cash register and receives payment
from customers by credit card or cash, accurately counts and provides
change to customers
as required, and follows customer service guidelines and cash
handling policies and procedures.
- Inputs orders into the register at the point-of-sale in a timely manner to ensure total guest satisfaction and creates a
receipt for each guest.
- Assists in locating, reconciling, and verifying the accuracy of transactions and operating
equipment with peripheral electronic data processing.
- Transfers supplies and equipment between
storage and work areas by hand or cart.
- Makes and/or
presents drinks using standard ingredient(s)/recipes, practicing prudent portion control.
- Assists with a variety of kitchen-related functions as needed, including
baking.
- Maintains accountability for all food and beverages
being served
- Maintains proper and adequate set-up
of the location daily. This includes requisitioning, stocking, and rotating all
products as needed.
- Receives inventory, moves and lifts food and beverage products
and supplies; maintains a solid knowledge of product
and service availability.
- Ensures proper
food handling procedures are followed, including
wrapping, labeling, dating,
stocking, storing, rotating, and checking product is maintained at required temperatures.
- Follows all opening,
closing, and standard
operating procedures.
- Performs detailed
daily inventory as per opening/closing.
- Responds to guest complaints in a positive
and tactful manner,
negotiates a compromise, and
implements solutions.
- Cleans and sanitizes
workstation and equipment.
- Stores and locks up all beverages, food, and other equipment items.
- Deposits cash drop into the safe box in the Manager’s office.
- Actively participates in all team member meetings
Prior Experience:
- H.S. Diploma or
equivalent.
- Cashier experience in a food and beverage
environment is highly desirable.
- Basic knowledge of food and beverage
preparation and service.
- Ability to read, speak
and understand the English language
to communicate with guests
and take orders.
Work Environment & Requirements:
This role requires prolonged standing while helping
guests, reaching for product, and grasping
beverage & empanadas. You must be able to carry 30 lbs.
Half Moon Empanadas is an Equal Opportunity Employer.
We recruit, hire, train, and promote individuals in all job titles without
regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered
veteran or any other status
protected by federal, state or local law. At Half Moon Empanadas we are
committed to a fair and equitable workplace where everyone is respected and a valued member
of the team.
