Customer Service Team Member
About the Role
Half Moon Empanadas is seeking a Part-Time Customer Service Team Member in Denver, CO to support customers and help ensure a positive experience at every interaction. You will be part of a customer-focused team that values respectful communication, reliability, and attention to detail.
Success in this role looks like providing timely, friendly service; resolving questions and issues with professionalism; and maintaining a welcoming environment that reflects the company’s standards.
Duties & Responsibilities
- Greet customers warmly and assist them with questions in a friendly, professional manner.
- Provide accurate information about products, services, policies, and ordering options.
- Process customer transactions accurately and efficiently while following established procedures.
- Handle customer inquiries and resolve concerns using active listening and clear communication.
- Maintain a clean, organized workspace and support a positive customer-facing environment.
- Collaborate with team members to ensure smooth service and timely support during busy periods.
- Follow safety and quality guidelines to help ensure consistent service standards.
- Document and escalate customer issues as needed to the appropriate team member or supervisor.
- Support inventory and stocking needs when required to maintain product availability.
- Adhere to schedules and attendance expectations to support reliable coverage for the team.
Requirements
- Education: High school diploma or equivalent (preferred).
- Experience: Prior customer service experience is preferred; entry-level candidates are welcome to apply.
- Skills: Strong communication skills with a respectful, customer-first approach.
- Skills: Ability to remain calm and solution-oriented when handling questions or concerns.
- Tools/Software: Comfortable using basic point-of-sale (POS) systems and standard office/customer service tools.
- Knowledge: Familiarity with common customer service practices and service standards.
- Availability: Ability to work part-time hours in Denver, CO, including weekends and/or evenings as needed.
- Soft Skills: Reliability, teamwork, and a willingness to learn and follow established processes.
- Professionalism: Strong attention to detail and a commitment to consistent, high-quality service.
Benefits
- Paid time off (PTO), where eligible based on part-time status and company policy.
- Health insurance options, where eligible based on employment status and company policy.
- Retirement savings options, where eligible based on employment status and company policy.
- Wellness resources and support, where available.
- Opportunities for skill development and growth within the customer service team.
- Team-oriented work environment with support from experienced staff.
Tip Structure: This position utilizes a tip credit structure under Denver municipal law. In addition to your base rate of $16.50/hour, you will earn tips through our tip pool system.
Guaranteed Minimum: We guarantee that your combined base wage and earned tips will always meet or exceed the full Denver minimum wage of $19.29 per hour for all hours worked. If combined earnings fall short during any pay period, the company will pay the difference.
