Job Summary / Brief
River Bend Agricultural Services LLC, a division of the Novus Ag network, is seeking an organized Remote Customer Success Liaison to join our regional hub. This position is open to qualified candidates nationwide, operating on a fully remote schedule to support our expanding network footprint. In this role, you will manage our customer success onboarding files and provide advanced account retention administrative support to our regional networks. You will build strong relationships by routing ledger updates, organizing digital account pipelines, and keeping corporate client records moving efficiently to maximize administrative productivity.
Core Responsibilities
- Account Success Management: Monitor grower account performance and feedback submission deadlines, track regional customer satisfaction compliance data, and route audited account updates to the correct success manager.
- Digital Administration: Coordinate electronic customer onboarding validation workflows, track individual grower profile changes, and organize secure cloud client directories across our network database.
- Data Maintenance: Maintain accurate client history records, enter seasonal pricing/service changes, and log verified customer inquiries directly into our central database system.
- Communication Integration: Monitor the central customer success support inbox, resolve account documentation discrepancies, and draft professional corporate correspondence for our regional management group.
- Operational Syncing: Coordinate closely with sales leadership and corporate credit/accounting personnel to guarantee cohesive backend support and strict transaction compliance.
Applicant Requirements
- Associate or Bachelor’s degree in Business Administration, Marketing, Communication, or a related field preferred (or equivalent professional experience); previous experience in customer success, client support, account management, or administrative workflow tracking is valued.
- Proven track record in tracking account metrics, managing client deadlines, or client retention lifecycle tracking.
- Strong computer skills with cloud file sharing, enterprise CRM/customer support platforms, and advanced proficiency in the Microsoft Office suite (Excel macros, formulas, data sorting).
- Capability to thrive in a self-directed nationwide remote workspace, maintaining consistent digital connectivity.
- Excellent communication skills with a natural ability to multitask in a fast-paced environment.
Compensation & Benefits
- Competitive annual salary of $76,000 - $95,000 paired with a stable, fully remote corporate work framework.
- Company-provided workplace computer, secure software access, and modern virtual office tools.
- Comprehensive healthcare options, matching 401(k) program, and paid time off (PTO).
