Job Opening at Family Dental Station: Insurance/Billing Coordinator

Job Description

Family Dental Station is excited to announce an opening for a dedicated and skilled Insurance/Billing Coordinator to join our vibrant team. This vital role is tailored for a professional looking to affirm their expertise within our established dental practice. As our Insurance/Billing Coordinator, you will be instrumental in ensuring the smooth operation of our billing processes and maintenance of our revenue cycle. The candidate will partake in full-time responsibilities at our premises, as this position is not eligible for remote work.

Located at the heart of our administrative operations, this role demands a proactive, meticulous, and patient-focused individual. Collaborating closely with our dental professionals and support staff, you will be pivotal in optimizing our financial health through adept management of the insurance and billing systems. This role provides a significant opportunity to grow within the expanding framework of Family Dental Station, fostering professional development while impacting our service delivery positively.

Duties and Responsibilities

Manage day-to-day operations of dental billing and insurance verification processes to ensure accuracy and timeliness.
Track claims from submission to resolution, following up on unpaid claims and advocating for rightful reimbursements.
Update and maintain patient insurance records and billing information in the Dentrix system accurately.
Resolve billing and insurance queries from patients, providing clear and empathetic communication.
Collaborate with dental care providers to verify services rendered for billing purposes and to ensure compliance with insurance protocols.
Conduct regular audits on billing activities to guarantee adherence to standards and identify opportunities for improvement.
Prepare daily, weekly, and monthly reports on the status of claims and other billing activities.
Participate in training and development sessions to stay updated with the latest trends and changes in dental insurance policies.
Ensure strict confidentiality of patient records and financial information in compliance with federal and state laws, and office policies.
Implement effective billing protocols and procedures that enhance revenue cycle efficiency.

Requirements

Proven experience as a Dental Insurance/Billing Coordinator.
Strong working knowledge of Dentrix or Dentrix Ascend.
Experience in dental claims management and insurance verification.
Understanding of the healthcare revenue cycle management process.
Exceptional organizational skills and attention to detail.
Ability to communicate professionally and compassionately with patients and insurance companies.
Solid analytical and problem-solving skills to address billing and insurance discrepancies.
Commitment to uphold the highest level of confidentiality and adhere to all data protection regulations.
Adept at managing multiple priorities in a dynamic, fast-paced environment.
Excellent teamwork skills, with the ability to also work independently.

At Family Dental Station, we are building more than a dental office — we are building a high-performance team culture focused on leadership, accountability, growth, and exceptional patient care.

We believe patients deserve an elite experience from the moment they walk through the door, and that only happens when every team member operates with purpose, ownership, and teamwork.

Who We Are

Family Dental Station is a fast-paced, growth-focused dental organization that combines advanced systems, strong leadership, and a deeply team-oriented environment. Our office operates using EOS/Traction principles with clearly defined leadership roles, operational accountability, and measurable goals.

We are driven by:

Excellence in patient experience
Operational efficiency
Personal and professional growth
Team accountability
Leadership development
A positive, high-energy workplace

Our environment is ideal for people who:

Thrive in structured systems
Love serving patients
Enjoy being part of a winning team
Want opportunities to grow
Appreciate clear expectations and accountability
Take pride in performance and reliability

Our Culture

We believe culture is built intentionally.

At Family Dental Station:

Teamwork matters more than ego
Communication is direct, respectful, and solution-oriented
Leaders support and coach rather than micromanage
Accountability is expected from everyone
We celebrate wins loudly
We move quickly and adapt fast
Excellence is recognized and rewarded

This is not a “clock in and coast” environment.

We are building an elite dental organization, and we look for team members who want to contribute to something bigger than themselves.

What Success Looks Like Here

Successful team members at Family Dental Station:

Show initiative without waiting to be told
Stay calm and positive under pressure
Take ownership of problems
Support teammates proactively
Care deeply about patient experience
Value speed, efficiency, and follow-through
Are coachable and growth-minded
Want to improve continuously

Leadership Philosophy

Our leadership team believes:

Clear systems create freedom
Strong communication prevents chaos
Growth requires accountability
Training and coaching matter
Every role contributes to patient outcomes

We invest heavily in training, development, and creating clear operational systems so our team can succeed confidently.

Our Environment

You can expect:

A busy, high-energy office
Team-oriented workflows
Goal-driven performance tracking
Structured systems and processes
Opportunities for advancement
Leadership support and coaching
A workplace focused on professionalism and positivity

What We Value Most

We hire for:

Attitude
Reliability
Coachability
Work ethic
Team mentality
Emotional maturity
Patient-first thinking

Skills can be trained.
Character cannot.

Our Mission

We exist to create healthier smiles, stronger confidence, and better patient experiences while building a workplace where motivated people can grow into exceptional leaders.

“Whatever you do, work at it with all your heart.” — Colossians 3:23