Front Desk Scheduler/Office Manager

Job Opening at Family Dental Station: Front Desk Scheduler/Office Manager

Job Description

Family Dental Station, a leader in dental health services, is excited to announce the opening for a dedicated and dynamic Front Desk Scheduler/Office Manager. This full-time position is integral to our operational efficiency and high standard of client service. As the forefront of dental administrative support, this role requires meticulous attention to detail and a passion for facilitating seamless patient experiences. Please note, this position is based on-site at our family-friendly clinic and is not available for remote work. Join our team and play a crucial role in upholding the satisfaction and health of our community through expert administration and thoughtful patient care.

Duties and Responsibilities

• Maintain detailed appointment schedules ensuring optimal use of practitioner time and a smooth patient flow.
• Handle patient check-in and check-out procedures efficiently, including managing patient records and updating databases with patient information.
• Provide exceptional customer service, addressing patient inquiries with empathy and professionalism.
• Coordinate with dental staff to manage office operations, ensuring resource availability and resolving scheduling conflicts promptly.
• Manage office supplies, equipment orders, and inventory control, ensuring essential materials are always available.
• Process insurance claims, payments, and billing operations accurately and promptly.
• Develop and implement office policies and procedures to uphold compliance with healthcare regulations.
• Train, guide, and oversee front office staff, fostering a collaborative environment and ensuring a high standard of work.
• Prepare regular reports on office activity, including staffing, budget adherence, and patient feedback, to inform management decisions.
• Implement effective patient communication strategies, such as appointment reminders via phone, email, or text, to reduce no-show rates.
• Uphold a clean, organized, and inviting office environment conducive to comfort and privacy for patients and staff.

Requirements

• Proven experience as a Front Desk Scheduler, Office Manager, or similar role in a dental or healthcare facility.
• Strong understanding of dental office procedures and terminology.
• Excellent organizational skills with the ability to prioritize tasks and handle multiple tasks simultaneously.
• Outstanding communication and interpersonal skills, with an emphasis on customer service.
• Proficiency in dental office software (e.g., Dentrix, Eaglesoft) and MS Office (Word, Excel).
• Experience with managing staff, including hiring, training, and performance evaluation.
• Detailed knowledge of insurance policies, claims processing, and billing procedures in a dental context.
• Ability to maintain confidentiality of sensitive patient data in compliance with HIPAA regulations.
• Strong problem-solving skills and the ability to make decisions under pressure.
• High attention to detail and accuracy in financial and operational matters.
• Educational background in healthcare administration, business administration, or relevant field preferred.