At Buchanan Dentistry, our Treatment Coordinators are at the heart of everything we do. You’re the first smile our patients see when they walk through the door, and the steady hand that guides them through every step of their visit — from check-in to treatment to payment and follow-up.

This is a dynamic, people-first role that blends hospitality, clinical coordination, and financial guidance. You’ll partner with our dental team to deliver personalized, seamless experiences and help our patients feel confident in their care. Whether you’re presenting a treatment plan or answering a coverage question, you’re there to make it all feel clear, approachable, and easy.

If you’re passionate about service, love building trust, and thrive in fast-paced environments where every detail matters — this role is for you.

Duties

• Be the warm and welcoming face of the office from the moment a patient arrives
• Own the full check-in and check-out process with professionalism and kindness
• Partner with the office manager to support daily operations — from opening/closing duties to schedule coordination
• Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
• Guide financial conversations — from insurance breakdowns to patient responsibility and payment solutions
• Use sound judgment to resolve patient concerns in real time
• Collaborate with the dentist, hygienist, and clinical support teams to deliver a cohesive experience
• Participate in daily huddles to align on same-day treatments, scheduling needs, and patient satisfaction goals
• Keep patient information organized and updated, helping the team stay one step ahead
• Coordinate referrals and follow-ups with specialists
• Maintain a tidy, safe, and compliant office environment
• Support office goals by preparing for upcoming schedules and case completions
• Respond to inquiries with accuracy and warmth — no matter how big or small the question
• Contribute to a team culture that’s positive, respectful, and always patient-first

Experience

Candidates should possess the following experience or skills:

• 1–2 years of experience in dental front office and treatment presentation
• Comfortable discussing procedures, timelines, and insurance coverage with patients
• Confident in presenting treatment plans and securing case acceptance
• Experience with OpenDental or similar dental software is required
• Knowledge of insurance claims, benefits coordination, and billing practices
• Highly organized, detail-oriented, and polished in presentation
• A calm, clear communicator — both written and verbal
• Team-oriented, adaptable, and thrives in a fast-paced environment
• Self-starter with a strong sense of ownership and follow-through
• Passion for delivering thoughtful, human-centered service