The Role

The Sales Associate is responsible for delivering the FAO Schwarz brand to each guest as they visit the store, ensuring they receive care, attention, and excitement. The Sales Associate covers many functions across the sales floor, including cash wrap, selling across key FAO Schwarz branded areas, and sales support in key areas.

What You’ll Do

• Use the FAO Schwarz selling vision to effectively engage and delight each guest.
• Build authentic connections with guests to build rapport and relationships during their visit, at times handling multiple guests simultaneously.
• Demonstrate product knowledge by introducing key items to guests based on your understanding of their needs.
• Maintain good understanding of store layout and local area to be able to effectively and accurately handle guest queries.
• Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.
• Demonstrate an understanding of basic merchandising principles in order to maintain the floor layout and planograms on a daily basis.
• Support with stock refilling and other product tasks as needed.

What You Have

• 1+ year experience in a fast-paced premium retail or experience-based environment preferred.
• Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods of time.
• A love of the FAO brand.
• Excellent communication, collaboration, and interpersonal ability.
• Flexible availability in line with a Flagship Retail environment across days, evenings, and weekends.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.