The Job

The Experience Associate is responsible for bringing specific areas to life using scripted talking points and character profiles to engage and delight guests. You will be dedicated to a single experience, and options could include the FAO.abulous Handbag Boutique or Crazy Aaron's Mix Mart, with the long-term potential to cross-train in other experiences or as an Experience Cover. Determinations regarding placement in an experience will be determined by availability and fit. This is a part-time position with weekly hours in the 20-29 range, and is eligible to earn commission based on exceeding sales goals per day. 

What You’ll Do

Guest

• Perform in-house experiences consistently using scripted talking points with added individual flair to make each experience feel unique.
• Build authentic connections with guests to effectively guide them through the steps of service.
• Be able to adapt your style to engage both children and adults as they visit us in the store.
• Apply and adapt our selling vision to effectively handle more than one guest simultaneously without compromising the guest experience.
• Deliver each experience with confidence and improvise whilst remaining true to character.
• Demonstrate great selling techniques to meet or exceed sales goals and KPIs.
• Adaptable to working in a diverse and ever-changing environment with exposure to outdoor elements.
• Be the expert in your zone and ensure all information provided is accurate.
• Able to perform in front of a large audience or one-on-one with the purpose of driving sales.

Team

• Make recommendations to evolve and innovate the characters and/or experiences to excite our guests.
• Share expertise with colleagues to help elevate experiences for our guests.

Store

• Complete daily assigned administrative tasks to ensure all experience supplies are available to fulfill guest orders.
• Be able to replenish areas of the store as needed to maintain standards.
• Be able to flex outside assigned experience as needed to support the wider store.
• Escalate any maintenance issues that may prevent delivering the experience as planned.

What You Have

• Experience in a performance, acting, music, or dance background a plus.
• Familiarity with a premium or experience-based retailer a plus.
• An engaging and theatrical personality that can captivate an audience in all environments.
• Ability to remain positive and in character for extended periods of time without losing any of your magic.
• Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods of time in all types of weather.
• Able to be in costume during all types of weather.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.