We are seeking a dedicated and organized Dental Receptionist to join our team. The ideal candidate will be responsible for managing the front desk operations of our dental clinic, ensuring a welcoming environment for patients while efficiently handling administrative tasks. This role requires strong communication skills, attention to detail, and a solid understanding of dental terminology and medical office procedures.
Hours: Will begin learning basic of dental front office on Tuesday (4 hours and Fridays) 4 hours possible hours added during week. This is part-time with potential for more hours during week.
Duties
- Assist with clerical duties such as calls, set up of tables, for our dental training classes in held at our office on 2x a week.
- Greet patients as they arrive and provide excellent customer service throughout their visit.
- Schedule appointments and manage the dental office calendar using EHR systems such as Eaglesoft or Dentrix.
- Verify patient insurance information and perform insurance verification to ensure coverage for services rendered.
- Handle medical billing and coding, including CPT coding, ICD-9, and ICD-10 documentation.
- Maintain accurate patient records in compliance with HIPAA regulations and ensure proper documentation review.
- Assist with medical collections as needed, ensuring timely follow-up on outstanding accounts.
- Answer multi-line phone systems professionally, addressing patient inquiries and concerns effectively.
- Manage clerical tasks such as filing, typing, and maintaining organized medical records.
- Support the dental team with administrative tasks related to care plans and patient intake processes.
- Utilize computer skills to operate various EMR systems including Epic, Meditech, Athenahealth, or eClinicalWorks.
Experience
- Previous experience as a Dental Receptionist or in a similar medical office role is preferred.
- Familiarity with dental terminology and clinic experience is highly desirable.
- Bilingual candidates are encouraged to apply to enhance patient communication.
- Proficiency in Microsoft Office applications is required; experience with 10 key typing is a plus.
- Strong phone etiquette and customer service skills are essential for interacting with patients effectively.
- Knowledge of health information management practices and medical administrative support is beneficial. Join our team and contribute to providing exceptional care in a friendly and professional environment!
