Job Opening: Dental Front Desk

Job Description

Hackettstown Family Dental is thrilled to announce an exciting career opportunity in our dynamic team. We are currently seeking a dedicated and skilled individual to join us as a dental front desk member. This full-time position is designed for those who thrive in a fast-paced environment and demonstrate a strong commitment to providing exceptional customer service. 

The role of the front desk is critical as it serves as the first point of contact for our patients. It offers a perfect opportunity for individuals looking to make a significant impact in a patient-focused setting. The ideal candidate will have a hands-on approach and a detail-oriented mindset to manage various administrative tasks effectively.

Duties and Responsibilities

• Greet patients and visitors with a positive, helpful attitude.
• Assist patients in scheduling, rescheduling, or cancelling appointments as needed.
• Manage multiple phone lines, providing pertinent information regarding services, and guide callers accordingly.
• Maintain up-to-date patient records with electronic and paper filing systems.
• Handle administrative duties including, but not limited to, data entry, paperwork, and organizing records.
• Expertise in insurance posting and verification within a PPO practice environment.
• Engage in treatment planning and hold financial discussions with patients.
• Utilize digital practice management software proficiently to ensure smooth operation.
• Collect, post, and manage patient account payments, and prepare and review financial plans and bills.
• Prepare, organize, and maintain the dental office daily schedule efficiently.
• Ensure compliance with all health and safety regulations within the office environment.

Requirements

• Proven experience in a dental office or similar medical front office setting.
• Fabulous communication skills – must be a people person.
• A positive work ethic and a great attitude towards both co-workers and patients.
• Detail-oriented with a knack for ensuring all aspects of the office operations are managed accurately.
• A motivated, self-starter ready to tackle challenges independently or as part of a team.
• A dedicated worker and team player who values professionalism and punctuality.
• Bilingual abilities are a plus, enabling better communication with diverse patient groups.
• Benefits include PTO, sick pay, employee and family discount plans.