Position Title: Program Manager (PM)

Contract: Department of Commerce – Human Resources Support Services BPA

Location: As required (DOC HQ and/or bureau locations; hybrid/remote as authorized)

Employment Type: Full-Time

Position Overview

The Program Manager (PM) serves as the Contractor’s single point of accountability for the successful execution of Human Resources (HR) Support Services provided to Department of Commerce (DOC) bureaus under this BPA. The PM is responsible for overall program leadership, workforce continuity, compliance with federal HR requirements, and delivery of high-quality HR services across the employee lifecycle.

Key Responsibilities

Program Leadership & Contract Management

• Provide day-to-day program oversight and serve as the primary interface with the DOC Contracting Officer (CO) and Contracting Officer’s Representative (COR).
• Ensure full compliance with BPA requirements, Performance Work Statement (PWS), and applicable federal HR policies and procedures.
• Manage contract performance, schedules, deliverables, staffing levels, and risk mitigation strategies.

Workforce Management & Continuity

• Maintain an adequate, qualified workforce to ensure uninterrupted HR services across all supported DOC bureaus.
• Oversee recruitment, onboarding, cross-training, and retention strategies to promote workforce stability and continuity.
• Rapidly deploy required Labor Categories (LCATs) upon Government request.

HR Service Delivery Oversight

• Direct and oversee the delivery of HR services including:
  • Delegated Examining
  • Staffing and Recruitment
  • Classification and Position Management
  • Pay Setting (non-processing)
  • Performance Management
  • Personnel Security and On/Off Boarding
  • New Employee Orientation and Onboarding
  • Payroll and Personnel Action Reporting (PAR processing)
  • Retirement Case Management
  • Employee Personnel File Maintenance
  • Workforce Analysis and Strategic Workforce Planning
  • Major Hiring Initiatives, Job Fairs, and Pathways/Student Hiring Programs
• Ensure HR services are delivered accurately, timely, and in accordance with federal standards.

Quality Control & Reporting

• Implement and manage quality assurance processes to ensure accuracy, compliance, and continuous improvement.
• Review and approve reports, metrics, and data submissions required by the Government.
• Monitor service-level performance and proactively address issues before they impact mission operations.

Stakeholder Engagement & Communication

• Coordinate closely with DOC bureau leadership and HR stakeholders to understand evolving requirements.
• Provide regular status updates, performance briefings, and issue resolution recommendations to the Government.
• Serve as escalation authority for HR service delivery issues.

Transition & Risk Management

• Lead transition-in and transition-out activities, ensuring continuity of operations and knowledge transfer.
• Identify risks related to staffing, compliance, or workload surges and implement mitigation strategies.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field (Master’s degree preferred).
• Minimum of 7–10 years of experience managing federal HR programs or contracts of similar size and complexity.
• Demonstrated experience overseeing federal HR services such as delegated examining, staffing, classification, onboarding, payroll/PARs, and retirement processing.
• Proven experience managing multi-site or multi-bureau HR operations.
• Strong knowledge of federal HR regulations, policies, and lifecycle processes.
• Experience managing teams of HR professionals and supporting surge hiring initiatives.

Desired Qualifications

• Prior experience supporting the Department of Commerce or other federal civilian agencies.
• Experience managing BPA or IDIQ-style task orders.
• Professional HR certification (e.g., PHR, SPHR, SHRM-CP/SCP) preferred.
• Strong analytical, communication, and stakeholder management skills.

Authority

The Program Manager has full authority to act for the Contractor on all matters relating to work performed under this BPA and is empowered to make staffing, operational, and management decisions necessary to ensure contract success.