We are seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Care Associate. This role is crucial for delivering exceptional service that aligns with Slackwater Ogden’s values and client service standards. As the first point of contact, this position requires a proactive approach to address client inquiries, provide information, and resolve any issues that may arise, ensuring a positive experience. Our ideal candidate will thrive in a collaborative and evolving environment while being capable of working independently.

Duties and Responsibilities

• Act as the first point of contact for customer inquiries, providing prompt, courteous, and effective responses.
• Help maintain high customer satisfaction ratings that meet company standards.
• Execute problem resolution efforts and make decisions that benefit both the customer and the company.
• Attend regular training sessions to update skills and improve knowledge.
• Effectively manage large amounts of incoming calls, emails, and live chat messages.
• Document customer interactions, process customer accounts, and file documents following internal company standards.
• Follow communication scripts when handling different topics but also have the skills to adapt when necessary.
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
• Upsell additional products and services by recognizing opportunities to cross-sell relevant items.
• Maintain customer records by updating account information accurately and efficiently.

Requirements

• Proven customer support experience or experience as a client service representative, ideally in a remote setting.
• Strong phone handling skills and active listening capabilities.
• Familiarity with CRM systems and practices along with the ability to manage sensitive information discreetly.
• Excellent communication and presentation skills with an ability to multi-task, prioritize, and manage time effectively.
• A high school degree; further education is a plus.
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
• Computer literacy with the capability to effectively navigate company-related tools and systems.
• Empathy and a customer-centric mindset to ensure all customers feel valued and satisfied.
• Flexibility to work various shifts or additional hours as required by business needs.

What We Offer

Competitive pay Flexible scheduling Supportive and team-oriented work environment Opportunities for growth within the company Employee meal discounts