Company Overview
Enterprise Security Services Corporation (ESSC) is a women-owned and minority-owned security services provider with over 30 years of experience delivering professional security solutions. We specialize in protecting businesses, employees, customers, and assets through proactive security measures, exceptional customer service, and highly trained personnel.
We are currently seeking dedicated Retail Security Officers to support our retail clients and help create a safe, welcoming shopping environment.
Position Summary
The Retail Security Officer is responsible for maintaining a visible security presence, preventing theft and loss, ensuring customer and employee safety, and supporting store operations. The ideal candidate will possess strong observational skills, excellent customer service abilities, and the professionalism required to interact with customers, staff, and law enforcement when necessary.
Key Responsibilities
- Monitor customer and employee activity to identify potential security risks.
- Deter shoplifting, theft, vandalism, and other criminal activity through visible presence.
- Respond to security incidents and policy violations in a professional manner.
- Provide excellent customer service by assisting guests and answering questions when appropriate.
- Investigate and document incidents involving theft, suspicious behavior, accidents, or disturbances.
- Monitor surveillance systems and report unusual activity.
- Maintain access control for designated employee-only areas.
- Coordinate with store management and local law enforcement as needed.
- Complete accurate incident reports, daily activity logs, and shift reports.
Qualifications
- Must possess or be able to obtain a Virginia Security Officer Registration.
- Previous security, loss prevention, retail, military, or law enforcement experience preferred.
- Strong communication and conflict-resolution skills.
- Ability to remain calm and professional in stressful situations.
- Ability to pass a criminal background check in accordance with state requirements.
- CPR and First Aid certification preferred but not required.
Skills & Competencies
- Excellent observation and situational awareness.
- Strong customer service and interpersonal skills.
- Ability to identify suspicious behavior and security risks.
- Professional appearance and conduct.
- Reliable, punctual, and dependable.
- Effective report-writing skills.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to patrol large retail environments throughout the shift.
- Ability to work indoors and occasionally outdoors.
- Ability to respond quickly to emergency situations.
Uniform & Equipment
- Officers are required to maintain a professional Class A security uniform.
- Communication devices and other required equipment may be issued by the company.
Work Conditions
- Day, evening, overnight, weekend, and holiday shifts may be available.
- Retail environments may experience high customer traffic and fast-paced conditions.
- Flexibility to respond to staffing needs and special assignments is preferred.
Benefits
- Competitive hourly pay.
- Flexible scheduling.
- Ongoing training and professional development.
- Opportunities for advancement.
- Supportive and professional work environment.
Enterprise Security Services Corporation is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace where all employees are respected and supported.
