Job Description

Cole Dental Group is excited to announce an opening for a dedicated individual in the role of Dental Front Desk Operations at our well-established dental practice. This full-time position is essential for managing the first impressions we create and maintaining smooth operations at the front desk. The role is based on-site at our facility and is not eligible for remote work. As the forefront of daily patient interactions, the person in this role will play a crucial part in our mission to offer exceptional dental care.

Our practice prides itself on creating a family-like atmosphere where staff members are encouraged to grow both professionally and personally. This position requires an individual who can significantly contribute to managing our front office with dedication and care, ensuring operational excellence and superior patient relations every day.

Duties and Responsibilities

• Greet patients and visitors in a courteous and professional manner, ensuring a pleasant experience right from the arrival.
• Schedule and confirm patient appointments using our dental practice management software.
• Manage patient check-ins and check-outs efficiently, and process payments at the time of service.
• Answer incoming calls, handle inquiries, and provide detailed information about our services to patients and potential clients.
• Maintain accurate and up-to-date patient records within the health information system.
• Verify patient insurance details, submit claims, and handle insurance communications to ensure timely payments.
• Coordinate with the dental team to manage daily administrative duties effectively, ensuring a seamless flow of operations.
• Handle email correspondences and ensure timely responses to patient needs and inquiries.
• Assist in the management of office supplies and inventory ensuring critical items are always available.
• Maintain the cleanliness and organization of the front desk area to uphold a professional image.
• Prepare regular reports on office efficiency and suggest any improvements in workflow as needed.
• Manage emergency scheduling and patient communications in case of any schedule alterations due to unforeseen circumstances.

Requirements

• High school diploma or equivalent; further education in office administration or related field is preferred.
• Prior experience in dental front office operations, minimum of 2 years preferred.
• Proficiency in using dental office software as well as experience with electronic health record (EHR) systems.
• Strong organizational skills and the ability to multitask effectively in a busy environment.
• Excellent interpersonal and communication skills, with a focus on patient-centered service.
• Knowledge of dental terminology and understanding of dental insurance processes and claims management.
• Ability to handle sensitive patient information with utmost confidentiality.
• Highly detail-oriented with a critical eye for accuracy in scheduling and record management.
• Ability to work well under pressure while maintaining a calm and professional demeanor.
• Commitment to ongoing professional development in dental office management and patient care coordination.
• Well-versed in basic bookkeeping and financial transaction processes.
• Capability to work as part of a team, providing support to other areas of the practice as needed.