Job Opening: Pediatric Dental Front Office Coordinator

Job Description

Little Pearls Pediatric Dentistry is excited to announce a job opening for a Pediatric Dental Front Office Coordinator. This role is integral to our team and provides a pivotal link between our patients and the seamless care they receive. As our Front Office Coordinator, you will be the first face our young patients and their guardians see, setting the tone for a warm, welcoming experience in our pediatric dental practice. We are hiring for 24-36 hours per week depending on your needs. 

Please note, this is an on-site position, emphasizing the importance of a personal touch and direct patient interaction. We are not offering remote opportunities at this time as the nature of this role requires immediate, on-the-ground responsiveness to our patients' needs.

Duties and Responsibilities

• Gather accurate estimates for patient treatment based on insurance benefits
• Prepare and present treatment plans and financial estimates to patients and guardians.
• Coordinate with insurance providers for claim processes
• Warmly greet patients and guardians, ensuring a friendly, calming presence upon their visit.
• Coordinate and manage appointment scheduling to ensure efficient running of the dental office.
• Handle patient registration and the update of records to maintain up-to-date information.
• Manage inbound and outbound office communications, including phone calls and emails.
• Maintain confidentiality of all patient records and adhere to HIPAA and other privacy laws.
• Prepare and present treatment plans and financial estimates to patients and guardians.
• Conduct financial transactions with patients, handle billing, and process payments.
• Oversee the scheduling of office staff and manage office supplies inventory.
• Maintain a clean and organized front office area to ensure a pleasant welcoming environment.

Requirements

• Must have prior (2 years experience) dental front office experience with benefits, eligibility and claims processing.
• Profound knowledge of insurance posting and verification within a PPO practice.
• Knowledge of tooth numbers and dental background to adequately discuss treatment planning
• Be able to conduct financial discussions with patients and guardians while demonstrating adequate understanding of maximizing patient benefits through insurance.
• Proficient in scheduling appointments and maintaining office calendars.
• Strong command of dental office software, preferably Open Dental, Vyne Trellis and FLEX patient communications
• Outgoing and friendly personality, capable of creating a positive and welcoming office atmosphere.
• Exceptional communication skills both verbal and written.
• Detail-oriented with a commitment to maintaining accurate and thorough records.
• Positive work ethic and a great attitude towards work and patient care.
• Motivated self-starter who takes initiative in the workplace.
• A dedicated worker and reliable team player who is ready to contribute to a cohesive team environment.

Location:

1001 Brittany Pkwy

Manchester, MO 63011

Benefits:

Dental: Full coverage for employee, spouse and children

Paid Certifications: CPR/BLS, continuing education

I look forward to creating a job you love!

~Mary Margaret (Owner)