The Property Manager & Client Support professional is responsible for overseeing the day-to-day operations of residential and commercial properties while providing exceptional service and support to clients, tenants, and stakeholders. This role combines operational management, administrative coordination, and customer relationship expertise to ensure that all properties are efficiently maintained, compliant with relevant regulations, and profitable. The ideal candidate is a proactive, organized, and service-oriented individual who thrives in a dynamic environment and can balance multiple responsibilities with attention to detail and professionalism.

Key Responsibilities1. Property Operations Management

Oversee the daily operations of assigned properties, ensuring that all facilities are clean, safe, and well-maintained.

Conduct regular property inspections to identify maintenance needs, safety concerns, and opportunities for improvement.

Coordinate with maintenance staff, contractors, and vendors to ensure timely repairs and upkeep of the property.

Develop and manage property budgets, track expenditures, and ensure cost-effective management practices.

Monitor lease agreements, renewals, and terminations to maintain consistent occupancy and compliance with company policies.

Implement operational procedures that improve efficiency, tenant satisfaction, and long-term asset value.

2. Client and Tenant Relations

Serve as the primary point of contact for property owners, tenants, and vendors, ensuring timely and effective communication.

Handle client inquiries, concerns, and requests with professionalism, empathy, and efficiency.

Build and maintain strong relationships with clients by providing transparent updates on property performance, maintenance issues, and financial reports.

Coordinate move-ins, move-outs, and property viewings, ensuring a smooth experience for tenants and prospective renters.

Mediate and resolve tenant disputes or issues, working collaboratively to reach fair and practical solutions.

Conduct tenant satisfaction surveys and implement improvements based on feedback.

3. Financial Administration

Prepare and manage property financial records, including rent collection, utility billing, and vendor payments.

Monitor and enforce timely rent payments, applying late fees or initiating collection processes as necessary.

Generate financial reports for clients, summarizing revenue, expenses, and profitability for each property.

Assist in developing annual budgets, forecasting expenditures, and identifying cost-saving opportunities.

Ensure all financial transactions comply with company policies and relevant regulations.

4. Compliance and Documentation

Maintain all lease agreements, contracts, and legal documents in an organized and accessible manner.

Ensure compliance with local property laws, housing regulations, and safety standards.

Stay updated on property management legislation and best practices, adapting procedures as necessary.

Manage insurance documentation, safety inspections, and emergency preparedness plans for each property.

Support audits and internal reviews by providing accurate and timely documentation.

5. Marketing and Leasing Support

Collaborate with marketing teams to promote available units through online listings, social media, and real estate platforms.

Conduct market research to determine competitive rental rates and trends within the local property market.

Coordinate open houses, tours, and advertising campaigns to attract high-quality tenants.

Review tenant applications, conduct background checks, and recommend suitable candidates to property owners.

Ensure all marketing materials and property listings accurately represent the property’s condition and amenities.

6. Client Support and Service Excellence

Provide responsive, high-quality support to clients and tenants through phone, email, and in-person communication.

Manage service requests and ensure prompt follow-up until resolution.

Maintain a client-focused approach by anticipating needs, offering tailored solutions, and building trust.

Assist in onboarding new property owners or tenants by explaining procedures, policies, and support services.

Track and analyze client feedback to continuously improve service delivery.

Qualifications and Skills Education: Bachelor’s degree in Property Management, Real Estate, Business Administration, or a related field preferred.

Experience: Minimum of 2–5 years of experience in property management, client relations, or customer service.

Technical Skills: Proficiency in property management software (e.g., AppFolio, Yardi, Buildium), Microsoft Office Suite, and CRM systems.

Communication: Strong written and verbal communication skills; ability to interact effectively with diverse stakeholders.

Organization: Excellent time management, multitasking, and record-keeping abilities.

Problem-Solving: Skilled at identifying issues and developing creative, practical solutions.

Customer Focus: Demonstrated commitment to delivering exceptional service and maintaining client satisfaction.

Knowledge: Familiarity with leasing laws, property maintenance, and financial reporting procedures.

Professionalism: High ethical standards, discretion, and ability to handle confidential information.

Performance Indicators Property occupancy and retention rates.

Client and tenant satisfaction scores.

Accuracy and timeliness of financial and maintenance reports.

Budget adherence and cost management efficiency.

Responsiveness to inquiries and issue resolution turnaround times.

Compliance with property regulations and company standards.