Leasing Agent

2200 Gladys Street Largo, FL 33744 • Customer Service • Sales • Full-Time

Salary Range: $18 - $20 hour

Job Description

Fortiva Residential is excited to announce an opening for a full-time Leasing Agent. This position, essential to our day-to-day operations and financial success, is based in our vibrant residential community. The role focuses on delivering an exceptional leasing experience to potential and current residents, fostering relationships, and supporting community initiatives. Please note that this is not a remote job, requiring the successful applicant to be on-site to manage tasks effectively and engage directly with the community and its members.

Duties and Responsibilities

Greets prospects warmly and professionally, presenting the community in a positive manner.

Conducts tours of the community, explains features and benefits, and follows up with all leads to drive occupancy.

Processes rental applications in accordance with company criteria and ensures thorough and timely documentation.

Prepares lease files, renewals, addenda, and move-in documentation, maintaining high levels of accuracy and professionalism.

Posts marketing content and updates listings on platforms such as Apartments.com and Zillow to attract new residents.

Manages incoming calls, emails, and online inquiries, providing prompt and informative responses.

Provides excellent customer service to current residents, addressing queries and concerns with speed and effectiveness.

Assists with planning and execution of resident events, retention programs, and surveys to enhance community engagement.

Inputs and updates data in property management software (AppFolio), ensuring that all information is current and accurate.

Stays informed about market conditions and competitor activity to strategically position our community favorably in the market.

Maintains the leasing office and model units in clean, presentable condition, ensuring they are ready for tours and inspections at any time.

Ensures compliance with Fair Housing and company policies at all times.

Participates in setting and achieving weekly or monthly leasing goals and key performance indicators (KPIs).

Performs other duties as assigned to support the leasing department and community operations.

Requirements

High school diploma or equivalent required; further education is a plus.

Prior leasing or customer service experience preferred to ensure high-quality interactions and results.

Strong communication and sales skills, capable of effectively securing lease agreements and promoting the community.

Proficiency with computers and property management software, with a preference for experience using AppFolio.

A basic understanding of Fair Housing regulations; training will be provided to ensure deep comprehension and compliance.

The physical demands of this job include frequent walking to show units, occasionally lifting items up to 25 lbs, and the ability to work weekends or extended hours as needed to meet business needs.

Who We Are

Fortiva Residential is a Florida-based multifamily property-management firm built on the belief that living well does not have to be complicated. We manage apartment communities with a singular focus: delivering exceptional service, fostering vibrant resident communities, and treating properties as if they were our own.

Our Mission & Core Values

Integrity, accountability, and respect guide everything we do—whether interacting with residents, vendors, or each other. Fortiva Residential
Community matters. We believe quality of life extends beyond four walls—we build spaces where people feel safe, engaged, and proud to call home.
We take a hands-on approach. From on-site teams to corporate support, we're committed to responsiveness, transparency, and operational excellence.

The Fortiva Culture: What It Means to Join Us

People-first mindset: At Fortiva, our on-site teams and residents are the heartbeat of our business. We value collaboration, communication, and mutual respect.
Ownership + Initiative: Whether you're a field team member, leasing professional, or operations specialist, you’re empowered to take initiative, solve problems, and improve systems.
Growth oriented: We’re scaling across Florida’s multifamily market, managing diverse properties—from workforce housing to renovated communities. By joining us, you become part of a growth story.
Transparent & accountable: We believe in open communication, clear performance expectations, and actionable feedback—aligning with our belief that leadership means clarity, knowing your people, and creating frameworks for success.
Celebrate success, learn from challenge: We don’t shy away from ambition. We encourage our teams to challenge themselves, speak up, ask for help—and then we reward results and repeatability.

Why Choose Fortiva?

You’ll work for an organization with a strong foundation and growth trajectory in Florida’s multifamily sector, committed to operational integrity and resident satisfaction.
You’ll be part of a team where your efforts matter, where you can see the direct impact of your work—whether in improved resident experiences or more efficient property operations.
You’ll be in a culture where respect and reliability matter. No toxic behavior accepted—instead, we build up one another, value creativity, and hold ourselves accountable.
You’ll benefit from frontline access to the leadership team, a culture of continuous improvement, and the opportunity to grow with us as Fortiva expands.

What We’re Looking For

We’re seeking passionate professionals who:

Embrace a customer-centric mindset (residents first)
Have strong communication skills
Are reliable, honest, and proactive
Thrive in a dynamic, growth-oriented environment
Are willing to learn, iterate, and contribute to both our operational excellence and our people-first culture