Experienced Leasing Agent

3730 W Bay Ave Tampa, FL 33611 • Administrative • Customer Service • General Business • Full-Time

Salary Range:  $22 - $24 hour

Job Description

Fortiva Residential is looking for a Leasing Agent, experienced with Workforce Housing Communities. This is a full-time role. This opportunity is ideal for those who thrive in a people-focused environment and are passionate about providing outstanding customer service. Please note, this is not a remote job and requires on-site presence to effectively engage with residents and manage day-to-day leasing activities.

As a Leasing Agent at Fortiva Residential, your primary focus will be to assist prospective and current residents in finding and enjoying their home. You will play a key role in maintaining a high standard of living and satisfaction among our residents. This role requires a delicate balance of customer service excellence, sales acumen, and a genuine passion for community development. If you are looking to step into a significant role with impactful responsibilities, Fortiva Residential could be your next great career move.

Duties and Responsibilities

  • Welcome prospective residents and conduct thorough and engaging apartment tours.
  • Manage the entire leasing process, from initial contact through to signing, including handling leasing paperwork and applications accurately and timely.
  • Respond promptly and professionally to inquiries via phone, email, or face-to-face interactions.
  • Participate in marketing activities, manage social media listings, and assist with property promotions to increase visibility and attract new residents.
  • Support the development and implementation of resident satisfaction and retention programs to ensure a vibrant community atmosphere.
  • Maintain an organized, professional, and welcoming office environment, ensuring it remains conducive for resident interactions and business operations.
  • Accurately record leads, activities, and updates in the property management software, AppFolio, ensuring a high level of communication and operational efficiency.
  • Attend and participate in community events, sometimes outside of regular business hours, to boost community engagement and resident satisfaction.
  • Provide timely and effective solutions to resident issues and concerns, enhancing resident retention and satisfaction.
  • Assist in the training and development of new team members, ensuring consistency and quality in customer service and operational standards.

Requirements

  • Proven multifamily leasing experience with a strong track record of achieving leasing targets.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with diverse groups of people.
  • Strong organizational and follow-up skills, with the capability to manage multiple tasks and projects simultaneously.
  • Must possess reliable transportation and a smartphone to fulfill responsibilities effectively.
  • Professional appearance and a positive attitude, reflecting the values and standards of Fortiva Residential.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Commitment to continuous professional development and learning.


 
 

Who We Are

Fortiva Residential is a Florida-based multifamily property-management firm built on the belief that living well does not have to be complicated. We manage apartment communities with a singular focus: delivering exceptional service, fostering vibrant resident communities, and treating properties as if they were our own. 

Our Mission & Core Values

  • Integrity, accountability, and respect guide everything we do—whether interacting with residents, vendors, or each other. Fortiva Residential

  • Community matters. We believe quality of life extends beyond four walls—we build spaces where people feel safe, engaged, and proud to call home. 

  • We take a hands-on approach. From on-site teams to corporate support, we're committed to responsiveness, transparency, and operational excellence.

The Fortiva Culture: What It Means to Join Us

  • People-first mindset: At Fortiva, our on-site teams and residents are the heartbeat of our business. We value collaboration, communication, and mutual respect.

  • Ownership + Initiative: Whether you're a field team member, leasing professional, or operations specialist, you’re empowered to take initiative, solve problems, and improve systems.

  • Growth oriented: We’re scaling across Florida’s multifamily market, managing diverse properties—from workforce housing to renovated communities. By joining us, you become part of a growth story.

  • Transparent & accountable: We believe in open communication, clear performance expectations, and actionable feedback—aligning with our belief that leadership means clarity, knowing your people, and creating frameworks for success.

  • Celebrate success, learn from challenge: We don’t shy away from ambition. We encourage our teams to challenge themselves, speak up, ask for help—and then we reward results and repeatability.

Why Choose Fortiva?

  • You’ll work for an organization with a strong foundation and growth trajectory in Florida’s multifamily sector, committed to operational integrity and resident satisfaction.

  • You’ll be part of a team where your efforts matter, where you can see the direct impact of your work—whether in improved resident experiences or more efficient property operations.

  • You’ll be in a culture where respect and reliability matter. No toxic behavior accepted—instead, we build up one another, value creativity, and hold ourselves accountable.

  • You’ll benefit from frontline access to the leadership team, a culture of continuous improvement, and the opportunity to grow with us as Fortiva expands.

What We’re Looking For

We’re seeking passionate professionals who:

  • Embrace a customer-centric mindset (residents first)

  • Have strong communication skills

  • Are reliable, honest, and proactive

  • Thrive in a dynamic, growth-oriented environment

  • Are willing to learn, iterate, and contribute to both our operational excellence and our people-first culture

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