Job Posting: Customer Service Support at SouthEnd Psychiatry

Job Description

SouthEnd Psychiatry, a leader in mental health services, is excited to announce a new opportunity in our dynamic team. We are actively seeking a Customer Service Support specialist committed to excellence and eager to bring their expertise to our clients. This full-time position offers a blend of in-office and work-from-home flexibility, accommodating a balance between personal and professional life.

The selected candidate will play a pivotal role in fostering client relationships by assuring superior service standards and support. We value dedication and attention to detail, ideal for a professional looking to thrive in a supportive and progressive environment.

Duties and Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and live chat, ensuring a professional and courteous communication style at all times.
• Resolve customer queries efficiently and effectively by providing precise information regarding our services and procedures.
• Document all customer interactions in the company database ensuring detailed and accurate records are kept.
• Maintain thorough knowledge of all company products, services, and policies to provide accurate information to customers.
• Coordinate with internal departments to resolve customer issues and follow up to ensure resolution.
• Educate customers on the use of our services and products, empowering them with suitable self-help resources when necessary.
• Handle customer complaints with a patient and empathetic approach, escalating complex issues to the relevant departments.
• Manage time effectively, prioritizing tasks to ensure that duties are completed within set timeframes.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Engage in frequent training sessions to update job knowledge and enhance skill set.

Requirements

• Must be U.S/Canada citizen (If not, please do not apply)
• High school diploma or equivalent; higher education or certifications in customer service management a plus.
• Proven experience as a Customer Service Representative or in a similar role.
• Excellent communication skills with a knack for active listening and clear articulation.
• Ability to manage stress and adapt to rapid change within a dynamic business environment.
• Strong problem-solving skills combined with decision-making ability.
• Confidence in using office software suites (MS Office, Google Suite) and customer service management software.
• Detail-oriented with a professional attitude towards customer care.
• Capability to work independently with minimal supervision and also as part of a team.
• A willingness to work flexible hours, accommodating various time zones as required.
• Empathy and the ability to maintain a calm demeanor when addressing customer needs or complaints.