Job Posting: Customer Service Representative

Job Description

HOME ENV REALTY is excited to announce a job opening in our dynamic team for the position of Customer Service Representative. This role is a wonderful opportunity for someone looking to enhance their career in customer service while working in a supportive and vibrant remote working environment. Ensuring client satisfaction and maintaining strong client relationships are at the core of our business values, making this role crucial for our ongoing success.

This full-time, fully remote position offers the flexibility to work from anywhere, provided you have a stable internet connection. As part of our team, you will play a key role in providing exemplary customer service and support to our clients, helping us uphold our reputation as a leader in the real estate industry. The ideal candidate for this role is someone who is a natural communicator, problem-solver, and genuinely enjoys helping others.

Duties and Responsibilities

• Handle customer inquiries promptly and effectively, providing detailed information on services offered.
• Maintain a positive, empathetic, and professional demeanor while communicating with customers through various channels including phone, email, and live chat.
• Resolve customer issues and concerns with speed and efficiency, aiming to exceed customer expectations.
• Record and update customer information on the company's CRM systems accurately and securely.
• Contribute to the achievement of customer service targets and goals set by the company.
• Coordinate with different departments to improve customer services and foster better cross-department communication.
• Regularly participate in training and development sessions to improve knowledge and performance level.
• Ensure compliance with company regulations and norms during customer interactions.
• Monitor customer feedback, analyze them constructively, and suggest improvements accordingly.
• Follow-up with clients to verify that their needs are fulfilled and that they are satisfied with the services.
• Manage large amounts of incoming calls, and prioritize tasks effectively based on the criticality.
• Identify customers’ needs, clarify information, and provide solutions and or alternatives to issues faced.

Requirements

• Proven experience as a customer service representative or in a similar role.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Ability to adapt/respond to different types of characters and situations.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma; additional qualifications will be a plus.
• Must have access to a quiet work environment with a reliable internet connection.
• Empathy and a strong passion for assisting others.
• Fluency in English is essential, and knowledge of an additional language is an advantage.
• Ready to work in a fully remote setup.
• Commitment to maintaining professional relationships with customers and work colleagues alike.
• A keen eye for detail when documenting customer interactions and issues.
• Previous experience in the real estate industry is advantageous but not necessary.
• Must be Authorized to work in US.