Patient Care Coordinator / Front Desk Medical Receptionist

Patient Care Coordinator / Front Desk Medical Receptionist 

Full-Time Position Advanced Functional Medicine of Austin & 360 Jasmine Acupuncture & Wellness Center — Austin, TX

 About Us

We're a 5-star rated, award-winning integrative medical clinic with a decade-long reputation for truly changing lives in Austin. What began as 360 Jasmine Acupuncture & Wellness Center has grown into Advanced Functional Medicine of Austin—a practice specializing in functional, regenerative, and longevity medicine. We blend Western diagnostics, Chinese medicine, regenerative therapies, and cutting-edge anti-aging science, such as peptides and ozone therapy, to deliver results that conventional models rarely achieve.

 Above all, we're a faith-driven practice. We believe caring for patients is a God-given calling, and we approach our work with love, kindness, empathy, and the old-fashioned heart of a country doctor who truly knows and cares for the people they serve.

 Position Summary

We're looking for a detail-oriented, trustworthy, and caring Front Desk Medical Receptionist to be the welcoming first face our patients see and the warm voice they hear on the phone. But this is far more than a front-desk job.

 You'll be part of a team doing work that genuinely transforms lives. Every day, you'll witness patients walk through our doors tired, struggling, and out of options—and watch them rediscover their energy, vitality, and hope through protocols that address the root cause of illness rather than just masking symptoms. From bio-identical hormone therapy and peptide protocols to NAD+, high-potency IV therapy, gut restoration, and deep cellular detoxification, our healing approach is profound, science-backed, and—as our patients tell us again and again—life-changing.

 The right person won't just help run this clinic. You'll absorb this knowledge, apply it to your own life and your family's, and learn to live longer and healthier yourself. The ideal candidate is organized, personable, comfortable with people and technology, and genuinely excited to grow alongside a team on a real mission.

 A Real Career Opportunity—Not Just a Job

We're not looking for someone who wants to clock in, clock out, and go home. We're looking for someone who wants to build something.

This front-desk role is a genuine stepping stone. We actively encourage and invest in our staff, and for the right person, this position can be the beginning of a path toward becoming a certified functional medicine health practitioner yourself. The team member who pours their heart into learning our protocols, understanding our patients, and growing in wisdom and knowledge will find real opportunities to advance into clinical and practitioner roles over time.

And here's something worth thinking about, this is a career in a field that AI won't replace. Hands-on, relationship-based, root-cause healing requires human presence, human compassion, and human touch. As entire industries get automated, the work we do—and the skills you'll build here—will only grow more valuable. This is a future-proof path in a field that's expanding fast.

Who We Are & Who Thrives Here

We're more than a clinic—we're a close-knit family with a shared sense of purpose. We believe good health is a blessing, that the body has a God-given ability to heal, and that helping people live longer, healthier lives is meaningful work worth doing well.

You'll thrive here if you:

• Approach each day as a blessing and an opportunity to grow in wisdom and knowledge
• Have a heart for serving and caring for people
• Are eager to keep learning—about health, wellness, and longevity—and to carry that knowledge into your own life and your family's
• Want more than just a job; you want purpose, growth, and a real career you can build
• Are excited by a different vision of medicine—one focused on root causes, healing, and helping people truly flourish

If that resonates with you, we'd love to hear from you.

Key Responsibilities

• Greet and check in patients warmly; create a calm, welcoming front-desk experience
• Answer phones, respond to inquiries, and schedule/confirm/reschedule appointments
• Manage the clinic calendar and coordinate provider schedules
• Verify patient information and maintain accurate, confidential records
• Collect payments, process transactions, and handle basic billing tasks
• Maintain patient files and update electronic health records (EHR)
• Support providers and staff with administrative tasks as needed
• Keep the front desk and waiting area tidy and organized
• Handle sensitive information with discretion and full HIPAA compliance

Required Qualifications

• Some prior experience as a receptionist, front desk coordinator, or administrative assistant
• Strong customer-service skills and a friendly, professional phone manner
• Proficiency with office and scheduling software, plus Microsoft Word and Excel
• Comfortable learning new software and tools (including AI-assisted tools)
• Excellent attention to detail and organizational skills
• Ability to work independently with minimal supervision
• Strong written and verbal communication
• Reliable and trustworthy with confidential records
• References from previous employers

Nice to Have Qualifications

• Healthcare or medical office experience
• Familiarity with EHR/practice-management systems (e.g JaneApp)
• Knowledge of medical terminology and/or insurance verification
• Interest in functional, integrative, or holistic medicine

Benefits & Perks

• Complimentary functional & integrative care for you and your immediate family. As a member of our team, you and your immediate family receive full access to our clinic's care, treatments, and healing protocols—delivered by our own doctors and providers. This is the same root-cause, whole-person care our patients pay for, and it's care you simply won't find at a conventional Western medical office. You won't just work here; you'll live healthier because of it.
• Hands-on training and mentorship in functional, regenerative, and longevity medicine—knowledge you'll carry for the rest of your life.
• A real path to grow into advanced clinical and practitioner roles for the right person who's eager to learn.
• A close-knit, faith-driven, family culture where your work has purpose, and your growth is genuinely encouraged.
• No weekends—a consistent Monday–Friday, 9–5 schedule that respects your time and your family.

(We'll be happy to walk you through the full details of our staff care benefit during the interview.)

Position Details

• Schedule: Full-Time, 9–5, no weekends
• Compensation: Competitive, based on experience
• Location: Austin, TX (on-site)

How to Apply

Please submit your resume along with a brief note telling us who you really are and why this role and our mission speak to you. We hire for character and heart as much as for skills, so we'd love to get to know the real you. If you're comfortable, feel free to include links to your public social media or personal website—we love seeing what people are passionate about and getting a fuller sense of the person behind the resume. (Totally optional, and never a dealbreaker.)