Operations Supervisor – Dental Practice
About Our Practice & Unique Story: Griffith Family Dental has been helping patient in Sunnyvale since 1950. We are 4th generation family practice where your professional growth is supported, and patient care comes first. We’re a growing, modern office in Sunnyvale, California, with 10 chairs seeking a compassionate, growth-minded staff. If you’re looking for a career opportunity that goes beyond a standard "job" that offers direct clinical mentorship, a clear path to leadership, and a drama free team culture we’d love to meet you.
- The Culture: We prioritize a supportive, low stress work environment.
- The Technology: Our modern office is well-equipped with state-of-the-art technology to help you deliver the highest quality care.
- The Patient Mix: We serve a large diverse and loyal patient base.
Position Overview
We are seeking a Dental Operations Supervisor to help lead daily practice operations, support the team, monitor workflow and productivity, and identify and resolve operational bottlenecks. This role is ideal for a dental professional with both clinical and front-office experience who understands the day-to-day operations of a dental practice.
The Operations Supervisor will lead daily team huddles, track progress toward operational goals, support staff when issues arise, maintain and improve established SOPs, and serve as a key resource for both clinical and administrative team members.
Key Responsibilities
Daily Operations & Team Leadership
- Lead and facilitate daily team huddles.
- Review the day’s schedule, priorities, goals, and outstanding issues with the team.
- Monitor daily progress, productivity, workflow, and completion of assigned tasks.
- Identify workflow bottlenecks and proactively help the team resolve them.
- Follow up with team members on outstanding tasks and operational priorities.
- Provide day-to-day leadership, guidance, and support to the front office and clinical teams.
- Help promote accountability, teamwork, communication, and a positive workplace culture.
- Escalate significant operational issues to management when appropriate.
Dental Office Operations
- Support front-office functions, including scheduling, patient communication, insurance verification, dental billing, claims, payments, and account follow-up.
- Use dental knowledge and clinical experience to help coordinate communication between clinical and administrative teams.
- Understand the workflow of a dental practice and identify opportunities to improve efficiency and patient experience.
- Assist with resolving scheduling, billing, communication, and workflow issues.
SOP Development & Process Improvement
- Follow established Standard Operating Procedures (SOPs) and ensure team compliance.
- Draft, update, revise, and improve SOPs as practice operations evolve.
- Identify gaps or inefficiencies in existing processes and recommend practical solutions.
- Help implement new workflows and ensure team members understand process changes.
- Maintain organized operational documentation and checklists.
Technology & IT Support
- Utilize Google Workspace and Microsoft Office applications for daily operations, documentation, communication, and reporting.
- Assist team members with basic technology and software issues.
- Troubleshoot common computer, printer, scheduling, communication, and office technology issues.
- Coordinate with outside IT support when an issue requires additional assistance.
- Help the team adopt and effectively use practice technology and software.
Required Qualifications
- 1–2 years of experience in dental billing and/or front-desk duties.
- 2–3 years of clinical dental experience working as a DA, RDA, or RDH, preferably within a DSO or multi-provider dental practice environment.
- Previous team lead or supervisory experience is required.
- Strong understanding of dental office workflow and operations.
- Working knowledge of dental billing, insurance, claims, and patient accounts.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to identify problems, prioritize tasks, and help develop practical solutions.
- Comfortable working in a fast-paced dental environment.
- Proficient with Google Workspace and Microsoft Office.
- Comfortable learning new software and providing basic technical support to team members.
- Ability to work independently while maintaining strong communication with management and the team.
Employment Details
- Location: Sunnyvale
- Workdays: Monday to Friday between 8:00am – 5:30pm
- Employment Type: W-2
- Schedule: Full-time
- Probationary Period: 90 days
Compensation & Benefits
- Hourly Pay: $30–$40, depending on experience and qualifications.
- Paid training.
- Medical Insurance benefit.
- Dental insurance benefit.
- PTO
- Holiday pay
- SIMPLE IRA (Retiment - employer match)
- Supportive and collaborative work environment with opportunities for professional growth.
Ideal Candidate
The ideal candidate is a hands-on dental professional and natural team leader who understands both the clinical and business sides of a dental practice. You should be comfortable stepping in to help solve problems, keeping the team focused, improving processes, and ensuring that daily operations stay on track.
This is a leadership position for someone who doesn’t just identify problems but takes initiative to help solve them.
